TERMS AND CONDITIONS

GENERAL TERMS

 These terms constitute a legally binding contract between the Client and Uniqoncept Limited (the Supplier). By purchasing a product or paying a deposit for any product manufactured or supplied by Uniqoncept Limited, the Client confirms acceptance of this agreement in full.

 Any other agreements, deals, or arrangements will only be considered legally valid if expressly agreed upon in writing by a Company Director. Such agreements must be documented in a signed letter bearing the Director’s signature.

 Without this, no alternate arrangements will be recognized. Any requests for credit or payment by instalments must be agreed upon prior to order confirmation and will comply fully with UK finance laws.

 Uniqoncept Limited partners with authorized finance providers to offer such services, ensuring compliance and security. These terms apply to all goods sold by Uniqoncept Limited, including but not limited to those marketed on websites owned by Uniqoncept.

It is the Client’s responsibility to review and agree to these terms prior to placing any order. Goods and services provided by Uniqoncept Limited include bespoke external and internal doors, furniture components, textiles, finishes, aluminium extrusions, profiles, and related components such as kitchen doors. Additional services, including design and building services, are offered and their specific terms and conditions will be provided upon request.

SALE

 Uniqoncept Ltd (“Uniqoncept”, “we”, or “the Seller”) agrees to sell goods to you, the customer placing the order (“you” or “the Customer”), strictly in accordance with the terms and conditions outlined herein.

 No other terms, conditions, or representations shall apply unless expressly agreed to in writing by Uniqoncept Ltd. These terms apply to all goods sold directly by Uniqoncept Ltd, including but not limited to internal and external doors (crafted from wood, aluminium, or hybrid materials), bespoke joinery, and furniture.

 This also includes goods offered through associated platforms owned and operated by Uniqoncept Ltd, such as shadowgaprofiles.co.uk, flushdoors.co.uk, profildoors.co.uk, and uniqoncept.co.uk.

 A binding agreement between the parties shall only come into effect upon receipt by Uniqoncept Ltd of a completed and signed order confirmation form, whether submitted electronically (via email) or in hard copy.

Verbal instructions will not be accepted as confirmation of an order. No production or procurement activity will commence until the signed confirmation is received together with a deposit payment of 50% of the total order value.

 Estimated lead times for delivery will be included in the formal quotation provided. These times are indicative and subject to change based on seasonal demand or other external factors.

Our delivery timeframes vary depending on product category and the level of customisation required:

• Off‑the‑shelf items: Typically delivered within 2 working days.

• Stock items: Estimated delivery within 1–2 weeks.

• Bespoke goods (as per standard catalogues): Usually delivered within 4–6 weeks.

• Special requests (including unique colours, finishes, or non‑standard specifications): 6–8 weeks.

• Italian‑manufactured products: Lead times range between 5–10 weeks, depending on the product and its technical specifications.

All timeframes are indicative and may vary based on supplier capacity, production schedules, and logistics.

Your designated account manager will confirm the final lead time once the order has been entered into production. Delivery is further subject to the conditions detailed under the Delivery Service section below.

PAYMENT TERMS

 A non-refundable deposit of 50% of the total order value is required at the time of order confirmation. The remaining balance must be paid in full prior to delivery or collection of the goods.

 For all stock items, full payment (100%) is required at the time of order. All payments must be made by bank transfer with reference to an official invoice issued by Uniqoncept Ltd. Credit card payments are also accepted, subject to a minimum transaction amount of £250.

All prices are quoted exclusive of VAT. The prevailing VAT rate at the time of invoicing will be applied. Prices are subject to change without prior notice, and orders are accepted at the prices applicable at the time of confirmation.

 For any orders requiring urgent manufacturing or expedited delivery, 100% payment upfront is required at the time of order confirmation. By requesting priority production and thereby bypassing the standard manufacturing queue, the Client acknowledges that additional costs will apply.

 These costs will be included in the quotation and must be approved in writing by the Client before production begins. Additional charges reflect the need for extra shifts, specialist overtime, and workflow adjustments, and will vary depending on the time of year, the factory’s workload, and the complexity of the order.

 Uniqoncept Ltd reserves the right to revise pricing accordingly. All quotations and orders are subject exclusively to these Terms and Conditions, which override and supersede any alternative terms presented by the Buyer, whether written, verbal, or implied — including those contained in purchase orders, correspondence, or prior dealings. In accordance with the Late Payment of Commercial Debts (Interest) Act 1998, invoices unpaid more than 30 days beyond the due date will accrue interest at a rate of 8% above the Bank of England base rate. For full details, refer to the legislation: Late Payment Act – UK Government Uniqoncept Ltd reserves the right to delay or withhold delivery if payment terms are not met

PRODUCTION LEAD TIMES

Production lead times commence only once all technical drawings, specifications, and any other required information have been reviewed and formally agreed by all parties.

Please note that receipt of a deposit payment does not constitute the start of the manufacturing process. Manufacturing will begin strictly after full design approval has been confirmed in writing.

If you want, I can also create a shorter version for quotation footers or a stricter legal version for your Terms & Conditions.

DEPOSIT RETURN POLICY

The deposit paid to Uniqoncept Limited may be refunded if the order is cancelled within 24 hours of confirmation. However, Uniqoncept Limited reserves the right to deduct reasonable administrative costs, including but not limited to time spent on file creation, document generation, and any lost opportunity resulting from the cancellation. These deductions reflect the genuine effort and resources allocated to the order prior to its cancellation.

ORDER CONFIRMATION

Before any order proceeds to production or dispatch, you must carefully review all documentation issued by Uniqoncept Ltd, including the

quotation, invoice, and any associated production drawings. These documents represent the exact specifications and requirements that will be

followed by our production teams. It is your sole responsibility to ensure that every detail — including dimensions, finishes, colours, configurations,

and quantities — is accurate and correct.

If any changes, corrections, or clarifications are required, you must notify us immediately in writing (via email) or by phone. Do not approve or

proceed with payment unless you are fully satisfied that all information is correct and complete.

Once you are satisfied:

• You must confirm approval by signing and returning the Order Confirmation, or

• By providing written acceptance via email, explicitly confirming that all details are accurate and approved.

Please note the following critical conditions:

• For stock items, if you request any colour changes, finish modifications, or other custom alterations, this will impact delivery timelines and

may result in additional costs, which will be assessed and quoted accordingly.

• You are required to pay close attention to the quotation and invoice, which outline all relevant specifications, pricing, and lead times.

These documents form the contractual basis of your order.

• Any errors or omissions not identified and corrected prior to confirmation and payment are the sole responsibility of the Customer.

Uniqoncept Ltd will not be held liable for any issues resulting from incorrect or incomplete information that was reviewed and accepted.

Any changes requested more than 72 hours after confirmation will incur a non-negotiable administration fee of £150 + VAT, and may also result in

production or delivery delays.

By confirming your order, you acknowledge that you have understood and accepted these terms in full.

CHANGES AFTER CONFIRMATION

Any changes requested more than 72 hours after order confirmation will incur a non-negotiable administration fee of £150 + VAT. If the requested changes involve structural elements or finishing details, additional costs may apply to cover rectifications, rework, or other necessary steps.

These changes may also result in production or delivery delays. Before any modifications are implemented, a revised quotation will be issued for approval, outlining the scope of changes and associated costs.

By confirming your order, you acknowledge that you have understood and accepted these terms in full.

SURVEYS & TECHNICAL DRAWINGS

 Uniqoncept Ltd reserves the right to charge a survey fee of £150 + VAT for locations within London and the Southeast of Kent, within a 100-mile radius of our headquarters.

For all other locations, additional travel and accommodation costs will apply based on distance and logistical requirements. Surveys are conducted based on the condition and stage of the building works at the time of the site visit. If structural openings are incomplete or inaccessible at the time of the survey, Uniqoncept Ltd accepts no responsibility for the accuracy or suitability of the final product fitting.

 A responsible person must be present on site during the survey to assist and guide the surveyor in capturing the correct measurements, including (but not limited to):– Structural openings and dimensions– Wall thicknesses– Floor levels– Locations of electrical and plumbing circuits During the survey, the delivery address and parking arrangements must also be confirmed.

The Client is responsible for obtaining any required parking permits. In the event of a parking fine due to missing permits, the Client will be responsible for the full penalty charge plus an administration fee of £15 + VAT.

All drawings, technical details, and quotations will be based on the conditions recorded at the date of the survey. Any subsequent changes to the site—such as modifications to structural openings, wall dimensions, or floor levels—must be communicated in writing to Uniqoncept Ltd immediately.

Failure to do so will release Uniqoncept Ltd from any liability for misfitting or inaccuracies. Rectifications or modifications required due to such changes will incur additional costs, which will be quoted separately. If changes to the agreed drawings or technical data are submitted after the manufacturing process has commenced, Uniqoncept Ltd will not be held responsible for any resulting issues. The Client will bear all costs for alterations or remanufacturing, which will be subject to a separate quotation to be agreed upon before any corrective work proceeds.

A survey constitutes the dispatch of a qualified specialist to take site measurements and advise on product integration, but does not imply liability for structural inaccuracies or unforeseen site conditions.

 If preferred, Clients may request a Survey Form to self-record and submit measurements. In such cases, Uniqoncept Ltd will not be responsible for any inaccuracies in the Client’s submitted data.

The survey fee is refundable only if an order is placed and will be deducted from the final invoice. If no order is placed, the survey fee is nonrefundable as it covers the time and expertise of our surveyors. All drawings, technical data, and design content remain the intellectual property of Uniqoncept Ltd. These materials become the property of the Client only upon full payment of the survey fee or placement of an official order.

SURVEY ACCESS AND REPETITION CHARGES

If a scheduled site survey is cancelled or must be repeated due to lack of access—whether caused by the site not being ready for measurements, absence of a responsible person to grant entry, or any other circumstance preventing the surveyor from conducting their work—this will be treated as a contractual cost.

Any additional surveys required as a result will be charged separately at the standard survey rate.

DELIVERY SERVICES

Uniqoncept Ltd offers both nationwide and international delivery. Delivery charges are subject to change without prior notice and may vary based on destination, order volume, and courier rates. Clients may alternatively arrange

SCHEDULING AND INSTALLATION

Once goods are in stock, Uniqoncept Ltd will contact the Client to schedule a delivery date and, where applicable, coordinate installation or fitting services.

DELIVERY DELAYS AND LIABILITY

Uniqoncept Ltd accepts no liability for delivery delays caused by circumstances beyond its control, including but not limited to:

– Strikes or industrial action
– Material shortages
– Adverse weather condition

Customs delays or inspections
– Accidents during transit
– Acts of God or natural disasters
– Government regulations or restrictions
– Delays from third-party suppliers

Clients are strongly advised not to schedule tradespeople (e.g., carpenters or fitters) until all items have been received and inspected. Uniqoncept Ltd shall not be held liable for any costs, losses, or damages resulting from premature bookings.

PART DELIVERIES

Where part deliveries are requested or required, each dispatch will incur separate delivery charges, payable in advance.

CLIENT RESPONSIBILITIES FOR DELIVERY ACCESS

Clients are responsible for ensuring unobstructed access to the delivery site for both small and large vehicles.

– For smaller orders, Clients must provide adequate on-site assistance to offload goods.
– For larger orders, Clients must ensure a forklift or appropriate manual handling support is available.
Delivery drivers are not obligated to assist with offloading or moving goods. Any assistance offered is at the sole discretion of the driver and cannot be guaranteed.

FORCE MAJEURE

Uniqoncept Ltd shall not be liable for any failure or delay in fulfilling its obligations due to events beyond its reasonable control, including but not limited to: – War, riot, or civil unrest
– Fire, flood, or explosion
– Abnormal weather conditions
– Government actions or restrictions
– Lockouts or industrial disputes
– Labour or material shortages
– Transport or manufacturing disruptions

If such delays persist for more than 3 months, either party may terminate the contract. In such cases, the Client remains liable for any goods already delivered up to the date of termination.

INSPECTION, DAMAGE REPORTING AND PACKAGING PROTOCOL

 INSPECTION PERIOD

Upon delivery or collection, the Client has three (3) working days to inspect all goods and report any shortages, visible damage, or manufacturing faults. For stock items, this inspection must be completed within 48 hours. Claims submitted outside these timeframes may not be accepted.

 INSPECTION REQUIREMENTS

The Client must: – Inspect all packaging and products for visible signs of damage
– Verify that delivered items match the order (models, quantities, dimensions)
– Fully unpack and inspect all items for manufacturing faults or physical defects

CRITICAL COMPONENTS

Attention must be paid to doors and glazed components, which must be checked for: – Scratches, dents, chips, or other visible damage
– Glass defects such as cracks, chips, or scratches
– Warping or bowing exceeding a 6mm tolerance (custom items may vary)
– Incorrect product models or sizes

VISUAL INSPECTION STANDARTS

Factory pre-finished doors must be inspected in natural daylight from a distance of at least 0.5 metres. In rooms without natural daylight, fixed artificial lighting (e.g., ceiling or wall-mounted lights) must be used. Portable lighting devices (e.g., torches or mobile phones) are not considered suitable for evaluating finish quality, in line with N.H.B.C. guidelines.

IMPORTANT ADVISORY

No item should be altered or installed until a full inspection has been completed and any issues resolved. Once installation or modification begins, Uniqoncept Ltd will not be held responsible for any existing or subsequent defects.

DAMAGED PACKAGE PROTOCOL

If packaging appears damaged upon delivery, we strongly advise not to open it. Instead, please take clear photographic evidence showing: – The damaged outer packaging
– The shipping label (to verify delivery details and traceability)
– Any visible damage to the goods (if accessible without further unpacking)

These images must be submitted to Uniqoncept Ltd immediately. If goods are unwrapped without providing such evidence, the Client assumes responsibility for any resulting damage.

As Uniqoncept Ltd uses external delivery companies, we are bound by their terms and conditions, which do not accept liability for damage unless clear proof is provided that the delivery personnel mishandled the goods.

REPORTING PROCEDURE

All issues must be reported via email to Uniqoncept Ltd within the applicable timeframe (48 hours for stock items, 3 working days for all other orders). Failure to do so may invalidate the claim, and Uniqoncept Ltd will not be liable for replacements or compensation thereafter.

DELIVERY ACCEPTANCE PROTOCOL

If goods are delivered and visibly damaged at the time of handover, the Client is strongly advised not to sign the delivery note. Instead, the Client must: – Inform Uniqoncept Ltd immediately
– Clearly notify the delivery driver that the goods are damaged and cannot be accepted in their current condition
– Ensure that a written note is made on the delivery documentation stating the damage and refusal to accept

This procedure is essential to initiate a valid claim with the courier and to protect the Client’s right to replacement or compensation. Signing the delivery note without noting the damage may be interpreted

INTERNATIONAL EXPORT TERMS

EXPORT DUTIES AND ASOCIATED COSTS

For all goods exported from the United Kingdom, the Client is solely responsible for all costs related to international shipment. This includes, but is not limited to:
– Export duties and taxes
– Customs clearance charges
– Brokerage or handling fees
– Import tariffs or local taxes in the destination country
– Any other fees arising from the export process

These charges are not included in the product or delivery price quoted by Uniqoncept Ltd and must be settled directly by the Client with the relevant authorities or service providers.

REFUNDS & RETURN POLICY

MADE TO ORDER AND BESPOKE POLICY

All doors and joinery products supplied by Uniqoncept Ltd are made to order and are therefore non-returnable. No refunds or credit will be issued for bespoke or custom-made items once production has commenced.

A non-refundable deposit of 50% of the total order value is required at the time of ordering for all bespoke or made-to-order items. In the event of cancellation, this deposit will be retained by Uniqoncept Ltd to cover design, administrative, and production costs.

FINALISED BESPOKE ORDERS

Once a bespoke item has been completed and the Client has been notified that the goods are ready, the Client is obligated to pay the full outstanding balance. Goods must be delivered or collected promptly. No alternative refund terms will be accepted, negotiated, or approved beyond those set out in this policy.

STOCK ITEMS

Full payment is required at the time of order. If cancelled before dispatch, a full or partial refund may be issued at the sole discretion of Uniqoncept Ltd, subject to any administrative costs already incurred.

COMPONENTS AND SEPARATE ITEMS

For items sold individually (e.g., hardware, accessories, or components not part of a full order), returns and refunds may be accepted at the sole discretion of Uniqoncept Ltd under the following conditions: – A restocking fee of 20% of the item’s value will be deducted from the refund
– Refunds will only be processed after the goods have been returned, received, and inspected at the Uniqoncept Ltd warehouse
– The Company reserves the right to deduct the cost of any damage or signs of use from the refundable amount
– All return shipping costs must be covered by the Client and will not be reimbursed
– Refunds may take up to 14 calendar days from the date of inspection and approval

RETURN CONDITIONS

All returned goods must be sent to the official Uniqoncept Ltd warehouse. It is the Client’s responsibility to ensure that items are returned safely, securely packaged, and in their original con

PRIVACY POLICY

 Uniqoncept Ltd is committed to protecting your privacy. We do not share your personal information with third parties for marketing purposes under any circumstances.

 Contact details and personal data will never be disclosed or distributed without your explicit consent. However, Uniqoncept Ltd may share relevant information—such as site addresses or project-specific contact details—with trusted subcontractors or specialists who are directly involved in fulfilling your project requirements.

For example, if a French polisher or repair specialist is required to attend your premises, only the necessary project-related information will be provided for that specific purpose.

 Use of Cookies the Uniqoncept Ltd website uses cookies—small text files stored on your device—to enhance your browsing experience and assist with analytics and limited marketing functions. By using our website, you consent to the placement of these cookies on your device

WEBSITE IMAGES AND COLOURS

 All images and timber colours displayed on the Uniqoncept Ltd website, social media platforms, and printed materials (including brochures and catalogues) are provided for illustrative purposes only.

These visuals are intended to represent the design concept and recommended material usage of our products, and should not be relied upon as exact representations of the final goods delivered.

Product Representation All products marketed through platforms belonging to Uniqoncept Ltd are representations based on our recommended materials and finishes, which may include—but are not limited to—LED lighting elements, wood finishes, and metal components. Please be aware that lighting elements such as LED strips can vary in temperature (warm/cool light), which may affect the appearance and perception of the product’s colour and material finish in photos compared to real-life settings.

Finish Variations RAL colours and other specified finishes may appear differently when applied to various materials (e.g. timber, aluminium, steel, MDF), and depending on the application method (e.g. spray paint, powder coating, or other techniques).

 These variations can affect texture, sheen, and exact tone, and are a normal part of the manufacturing process. Minor discrepancies will not be considered defects.

TIMBER DISCLAIMER

Timber is a natural material and is subject to inherent variations in colour, grain, and texture. While every effort is made by our suppliers to colourmatch timber components, perfect consistency between products or batches cannot be guaranteed.

 Showroom Visits Advised For a more accurate representation of colour, texture, and overall design, we strongly recommend visiting our Uniqoncept Ltd showroom prior to placing your order.

HOW TO CARE AND PROTECT YOUR PRODUCT

 All products supplied by Uniqoncept Ltd, including doors, furniture, aluminium-coated items, textile goods, leather components, and all other bespoke or stock items, are covered by a 12-month warranty from the date of purchase, covering faulty materials or manufacturing defects, provided the product is handled, stored, finished, and maintained according to the guidelines below. ⚠️ Failure to follow the care instructions and proper handling procedures will invalidate the warranty and remove Uniqoncept Ltd from any liability.

 General Maintenance and Care Responsibilities

                  •                Aluminium-coated products must never be cleaned using aggressive or chemical-based cleaners that can leave residue, cause burns, or damage the surface finish. Only approved, non-abrasive cleaners should be used, and care must be taken to follow any product-specific cleaning instructions provided.         

•                Textile and leather items must be cleaned and maintained according to the recommendations of the material manufacturer. These care instructions are available on request and must be reviewed before attempting any cleaning, treatment, or repair.

                  •                All finishes, including paint, powder coating, lacquers, oils, and stains, must be maintained and treated as per the finish manufacturer’s guidelines. If no documentation is provided by default, it is the client’s responsibility to request appropriate care instructions before taking any action.

❌ Any unauthorised changes, alterations, repairs, or refinishing carried out by the client or a third party without prior written consent from Uniqoncept Ltd will void all warranties and release the company from any responsibility related to the condition or performance of the product.

 ⸻ Pre-Installation Treatment – Doors (Section retained from the previous version, slightly adapted)   

•                Exterior doors must be fully sealed on all sides and any cut-outs with an appropriate branded finish.

                  •                Interior unfinished doors must also be sealed on all faces and edges.  

•                Focus on sealing the top and bottom edges where timber is most vulnerable.      

•                Doors must be stored in a dry, stable environment before installation.

A bow of up to 4mm for a standard-sized door is within acceptable tolerance. Uneven trimming or improper finishing will invalidate the warranty.

TRIMMING AND ALTERATIONS

•                All modifications (including trimming, cutting, drilling, or refinishing) must be pre-approved by Uniqoncept Ltd in writing.

                  •                Any unauthorised modification will result in the warranty being voided.

                  •                Products must be inspected before installation. Altered products cannot be returned or replaced under warranty. Storage, Finishing, and Batch Variation Storage All Uniqoncept Ltd products—especially timber-based items such as doors, panels, and joinery—must be stored in a cool, dry, and well-ventilated environment prior to installation.           

•                Products must be kept flat and supported; do not store upright or leaning.

                  •                Do not store in freshly plastered or damp environments.       

•                Avoid exposure to direct heat sources such as radiators, underfloor heating, or unregulated central heating systems, as sudden or uneven heating may cause warping, bowing, or cracking—which will not be covered by warranty.

Upon delivery, Uniqoncept Ltd offers complimentary storage for a maximum of 7 calendar days. Beyond this period, storage will be charged at a rate of £28 + VAT per pallet per week, unless otherwise agreed in writing.

 Charges apply whether the customer is notified.

FINISHINGS

 We take pride in working with high-quality, natural materials. Each item we produce reflects the unique characteristics of the timber or finish selected.

•                Natural variations in tone, grain pattern, texture, and shade are inherent to all wood and veneered products.      

•                Exposure to direct or prolonged sunlight will naturally affect surface finishes over time, and slight changes in colour or patina are to be expected.

•                These natural traits and aesthetic developments do not constitute a defect and are not grounds for replacement or return. All surfaces should be finished, maintained, and protected as per the care instructions provided or available on request. ⸻ Batch Differences Uniqoncept Ltd will always aim to produce orders using materials from the same batch to maintain consistency. However:                 

•                Natural materials such as timber and certain finishes will vary slightly between production batches. 

•                Perfect uniformity in tone, grain, or colour cannot be guaranteed, particularly when orders are split across time or involve made-tomeasure components.               

•                Clients are encouraged to order full sets or matching items simultaneously to minimise batch variation. Timing, Natural Variation & Finish Representation Timing Matters Orders placed at different times—even when selecting the same product or finish—may result in slight variations in appearance. This is due to the natural aging process of materials and finishes, which are affected by exposure to air, UV light, humidity, and environmental conditions.    

•                Finishes may subtly change tone over time.            

•                Wood stains, manmade surfaces, and natural timber are all subject to gradual changes in colour and texture after exposure.            

•                For best consistency, we recommend placing complete orders at the same time. ⸻ Natural Imperfections We embrace the authenticity and beauty of natural materials. As such:

•                Solid wood elements such as beading, lippings, frames, and inlays may feature natural knots, grains, or mineral streaks, which are characteristic of genuine timber.              

•                While we take great care to minimise visible imperfections, these are not considered defects, but rather part of the product’s inherent identity.

 Representation Discrepancy

 Visual representation of our products—whether via our website, brochures, social media, or third-party platforms—is intended as a guide to design and finish.    

•                Lighting conditions, camera settings, digital screens, and viewing angles can all affect how finishes appear online or in print.            

•                We strongly recommend that clients request a physical sample or visit our showroom for a more accurate representation before placing an order. Please note: By confirming an order without requesting a physical sample or in-person viewing, the client accepts any resulting variation between the viewed representation and the delivered product.

White Primed Products & On-Site Finishing

 Uniqoncept Ltd supplies white primed doors and components intended for on-site finishing by others. It is essential to understand the preparation required and the responsibilities associated with these unfinished products.

Purpose of Primer   

•                The primer acts as a base coat, preventing the final finishing layer from being absorbed unevenly and allowing for smoother, consistent application.       

•                A primed product is not a finished product. Minor surface imperfections, filler, or tooling marks should be expected and addressed during site preparation.

Site Preparation & Finishing Responsibility              

•                All white primed surfaces, including doors, frames, architraves, and skirting, must be caulked, sanded, vacuumed, and cleaned before applying any top coat.        

•                Caulking should be done after priming. Final paint coats must only be applied once the surface is fully prepared.               

•                Uniqoncept Ltd is not responsible for any defects in finish resulting from improper preparation, handling, or finishing by third parties. Product Characteristics        

•                Paper-wrapped MDF components, where supplied, offer a smoother finish over detailed or moulded surfaces, requiring fewer finishing coats.                 

•                Standard primed MDF may exhibit a slightly rough or fibrous texture after machining, requiring additional attention to achieve a quality finish. Aluminium & Non-Wood Components

•                All unfinished or primed aluminium components, or those made from metal, ferrous alloys, or plastic, must be treated and coated in accordance with the paint or coating manufacturer’s guidelines.                

•                The responsibility for ensuring compatibility between the surface and the chosen coating lies entirely with the client, contractor, or party completing the finishing on site.    

•                Use of inappropriate primers, paint types, or preparation materials may lead to adhesion failure or visual defects. Uniqoncept Ltd accepts no responsibility for such outcomes.           

•                It is strongly advised that clients consult with the paint provider beforehand to ensure correct primers, undercoats, and techniques are applied for the material type. General Finishing Guidelines                

•                All products, whether timber or otherwise, must be completely sealed on all sides (front, back, edges, cut-outs) before installation to prevent warping, corrosion, or deterioration.      

•                For unglazed doors, glazing beads must be removed and finished separately before installation. Any modification, failure to finish, or incorrect application will invalidate the warranty, and any resulting damage or rework costs will be the responsibility of the client.

IRONMONGERY

– Living Finishes & Material Characteristics

 Uniqoncept Ltd supplies a range of ironmongery finishes, including brass and other metal hardware, some of which are described as “living finishes.” These finishes are designed to evolve naturally over time and are part of the aesthetic and functional characteristics of the product.

Living Finishes

•                Certain finishes, such as those on brass components, are intended to age and develop a natural patina through exposure to air, handling, and the surrounding environment.

•                Colour, sheen, and surface texture may change over time. These variations contribute to a unique and individual look, enhancing the character of each item.

•                This ageing process is a feature, not a fault, and forms part of the intended design and material performance. Hand-Finished Variations

•                Many of our ironmongery items are finished by hand, and as such may display minor differences in tone, finish depth, or texture between individual items.

•                These variations are a result of the craftsmanship involved and should be considered part of the product’s authentic character. Maintenance Responsibility

•                All ironmongery items, whether living finish or otherwise, must be maintained according to the manufacturer’s care and maintenance guidelines, which may vary by product and finish.

•                Clients are responsible for obtaining and following relevant maintenance instructions to preserve the appearance and functionality of the ironmongery supplied.

•                Use of abrasive cleaning agents, harsh chemicals, or aggressive handling may compromise the finish and will invalidate any applicable warranties.

 Uniqoncept Ltd accepts no responsibility for the natural patination of living finishes or for issues arising from improper maintenance of any ironmongery products once delivered or installed. All care and upkeep post-installation is the client’s responsibility.

MAINTENANCE

Regular maintenance is essential to ensure your door remains in good condition for many years. Please routinely check the condition of the door and, where appropriate, apply finishing materials in accordance with the manufacturers’ instructions. By placing an order, the customer acknowledges and accepts these Terms and Conditions, including the requirements and recommendations relating to product care and maintenance, and confirms their reasonableness.

 Installation Unless otherwise stated by the Company, the Customer must provide a clear and safe working area for delivery and installation. The Customer is responsible for ensuring an adequate power supply, artificial lighting, and secure, dry storage on site.

 All joinery supplies should be stored by the Customer in a dry environment. If goods are supplied uncoated, they must be primed or stained immediately upon receipt. Any subsequent cut surfaces must be similarly treated before fixing.

The Company accepts no responsibility for damage caused to uncoated goods left exposed to weathering elements. Where goods are purchased uncoated or oiled, no guarantees are given by the Company regarding their expected lifespan.

WARRANTY COVERAGE

Uniqoncept Limited provides a 12‑month warranty on all products manufactured directly by us. This warranty covers manufacturing defects only.

Components, fittings, or materials supplied or manufactured by third‑party brands are not covered under Uniqoncept’s warranty. These items are covered by the original manufacturer’s warranty, which may be claimed through Uniqoncept as the point of contact.

WARRANTY EXCLUSIONS

The warranty does not cover:

• Damage caused by impact, scratches, misuse, or accidental damage.

• Issues arising from installation carried out by external trades not approved by Uniqoncept.

• External components such as wooden front doors, unless they are installed under a roof canopy that provides protection from direct rain exposure. If such protection is not present, the warranty for these items is void.

Painted Goods – Curing Period
All painted products require a 90‑day curing period. During this time, surfaces are safe to handle, but chemical cleaners must not be used. Using inappropriate cleaning products during the curing period may void the warranty.

MAINTENACE REQUIREMENT
For the warranty to remain valid, all maintenance and product‑care instructions provided within these terms must be followed. Failure to follow the required care procedures may result in the warranty being void.

WARANTY ASSESSEMENT

If a warranty claim is submitted, Uniqoncept will arrange for a specialist technician to inspect and, where applicable, rectify the issue.

If, upon inspection, the fault is found not to be a manufacturing defect and therefore not covered by the warranty, the client will be required to cover the cost of the specialist’s visit, and any remedial work will be quoted separately.

WARRANTY ACTIVATION
Warranty coverage applies only to products that have been paid in full and begins from the date of delivery of the goods.

INSTALLATION

 The Company will carry out installation work continuously during normal working hours, with pricing fixed accordingly.

 Should special visits be necessary, or if work is delayed or rendered inefficient due to access being denied, waiting on site, or return visits, the Company reserves the right to charge extra to cover these costs.

Pricing assumes the site is within reasonable proximity to the work location. Additional charges may apply if overnight accommodation is required for the Company’s operatives. The Customer must ensure site access is easily available.

 Parking, permits, and congestion charges must be arranged and paid for by the Customer. The Customer is responsible for rubbish clearance on site.

 The Company will only install goods into fully prepared openings that meet correct tolerances and have structurally sound surroundings (e.g., steel, solid brick, concrete, or structural timber beams/lintels). If installation cannot proceed due to incorrect opening sizes, lack of tolerances, structurally unsound openings, or obstructions (such as scaffolding), the full quoted fitting cost will still be payable.

The Company reserves the right to charge additional fees for any necessary return visits to complete installation. Any adjustments to openings to facilitate fitting are the Customer’s responsibility, including making good the structure afterward. Upon completion of installation, the Company will demonstrate the correct operation and adjustment of the product.

No further adjustment visits will be made without prior payment.

 If a return visit is requested, a minimum charge plus VAT will apply (amount depends on site location). This payment may be refunded if the Company accepts responsibility for the issue. Unless otherwise agreed, the Company reserves the right to photograph installations.

These images remain the Company’s property and may be used in company literature.

Unauthorized reproduction of such photographs constitutes a breach of copyright.

Responsibility

 The Company’s workmen are instructed to exercise due care and attention while carrying out their work. However, the Company does not accept responsibility for any damage caused—whether directly or indirectly—to the fabric or contents of the building, or to the work of other trades present on site, regardless of cause.

The Company shall not be held liable for any costs incurred by the Customer for fixing, replacing, or modifying goods, materials, or work found to be defective or delayed. Furthermore, the Company disclaims responsibility for any indirect or consequential losses, including but not limited to administrative expenses, loss of profit, contractual penalties, or obligations to third parties, arising as a result of defects or delays in products or services provided by the Company.

 It is the Customer’s sole responsibility to insure against any such risks. Any claims of shortage, delay, damage, or defect do not entitle the Customer to withhold or delay payment for goods and services delivered. For the avoidance of doubt, all goods and materials supplied must be paid for in full in accordance with the agreed payment terms.

 Quality Goods and materials supplied by the Company are provided strictly in accordance with the written descriptions detailed on the order or confirmation document, where applicable. No warranty is given that any such goods or materials will conform to preliminary sketches, drawings, or visual representations provided by the Customer, or to illustrations shown in catalogues, brochures, or other trade literature.

Where the Company offers estimates or calculations of quantities or measurements based on drawings, Bills of Quantities, or specifications supplied by the Customer, such estimations will be made with reasonable care. However, the Company shall not be held liable for any inaccuracies or consequences arising from those estimates.

Goods manufactured to the Customer’s design or specification—or based on information taken from the Customer’s plans—are produced strictly in compliance with the design or specification provided, without any warranty as to suitability, performance, or fitness for purpose.

The Customer shall unconditionally, fully, and effectively indemnify the Company against all claims, costs, expenses, losses, or demands arising from such designs or specifications, including any infringements of intellectual property rights such as patents, copyrights, trademarks, or design rights. Confirmed orders are processed based on the specifications and plans supplied by the Customer. It is the Customer’s responsibility to check and confirm the accuracy of all specifications and quantities before placing the order.

The Company will not accept responsibility for any errors resulting from incorrect or incomplete information provided by the Customer.

The Customer acknowledges and accepts that they are fully aware of the nature and performance of the goods supplied, including any potential risks, hazards, or special handling requirements associated with their use or misuse.

The Customer agrees not to rely on any advice or representations made by Company staff unless such advice has been confirmed in writing by a Company Director or the Chairman.

Where goods or services are sourced from third-party suppliers and such suppliers exclude, restrict, or limit their liability to the Company, the Company’s liability to the Customer shall be limited to the same extent.

Details of such exclusions, restrictions, or limitations are available upon request. If materials are ordered to a specified grade or classification, no guarantee is offered that such grade will be suitable for the Customer’s intended application. The responsibility for ensuring material suitability lies solely with the Customer.

 ENFORCEABILITY, ARBITRATION & JURISDICTION

 Enforceability

 If any provision of these Terms and Conditions is found by any court or other competent authority to be invalid, unlawful, or unenforceable in any respect, that provision shall be deemed severed from the remaining terms, which shall continue in full force and effect.

Arbitration

Should any dispute, question, or difference arise between Uniqoncept Limited and the Customer in relation to or in connection with the contract, either party may give written notice to the other to arrange a meeting to discuss and resolve the issue.

If such a meeting is not arranged or fails to resolve the dispute, the matter shall be referred to arbitration.

 This will be carried out by an arbitrator mutually agreed upon by both parties or, in default of agreement within one calendar month, by an arbitrator appointed by the President of the Chartered Institute of Arbitrators.

 The arbitration shall be deemed a submission to arbitration within the meaning of the Arbitration Act 1996 or any subsequent statutory re-enactment or amendment thereof Jurisdiction

This contract shall be governed by and interpreted in accordance with the laws of England and Wales.

 Both Uniqoncept Limited and the Customer agree to submit to the exclusive jurisdiction of the English Courts. Company Information: Uniqoncept Limited Registered Office: 1 Rowes Yard, Manston, Kent, CT12 5FA

 EXTERNAL FITTING GUIDELINES

Removal of Existing Door and Frame:                       

Recess frame 10mm back from the face of brickwork or to match the existing framework.  

•                Work to a 10mm tolerance (unless the aperture is not square).

                  •                Position doorbell and alarm only as per customer requirements.           

•                Leave the site clean and tidy upon completion.

 Customer Requirements:

                  •                All personal belongings must be removed from the work area before commencement.

                  •                A dry, covered area should be made available in case of adverse weather conditions.          

•                All ironmongery must be ordered in advance and be on-site by the fitting start date.

                  •                Power supply must be available within 3 metres of the worksite.

                  •                A clear working space of at least 2 metres around the aperture must be provided.                

•                No other tradespersons should be working in the installation area during fitting.

                  •                Openings must be the correct size as per agreed specifications.

                  •                Full approval of drawings and complete payment must be confirmed before installation.

                  •                Where finishing trim is provided, installation will be to the exterior only.

                  •                Access must be available to bring products to the point of installation.

                  •                Suitable or relevant parking permits must be arranged by the customer.

                  •                The customer must ensure all necessary planning and building permissions are secured. Services NOT Provided by Uniqoncept Limited as part of Installation:     

•                Creating new openings or altering existing openings.

                  •                Any building works beyond those specified in the sales confirmation.

                  •                Connection or reconnection of doorbells, alarms, sensors, or any electrical wiring.               •               

Applying mastic or filling gaps exceeding 10mm externally.   

•                Applying mastic internally.

                  •                Repairing or making good old hinge or latch/lock cut-outs.

                  •                Removing or repositioning door stops unless included in the installation package; where possible, old doorstops will be reused, otherwise new ones will be fitted.

                  •                Taking responsibility for dimensions or sizes not measured by Uniqoncept Limited.              

•                Taking responsibility for the condition of surrounding brickwork or masonry.         

•                Obtaining any structural approvals required.          

•                Responsibility for injury to pets or children not properly supervised on site.

                  •                Responsibility for weather conditions that delay installation

.                 •                Guaranteeing matching veneers on paired doors.

                  •                Trimming or cutting doors beyond manufacturer’s recommendations.

                  •                Responsibility for damage caused when removing architraves, skirting boards, or frames.   

•                Making good any decorating work.

                  •                Accepting costs or claims resulting from delays of any kind. Additional Notes:     

•                For external doors, once installation has commenced on one opening, work must be completed before starting on the next.

 BESPOKE: A TRUE INVESTMENT IN YOURSELF AND YOUR SPACE

Bespoke furniture often comes at a higher price than factory-made pieces—but that cost reflects far more than just materials and craftsmanship. It represents an investment in quality, durability, and most importantly, your own identity.

 Bespoke furniture transcends fleeting trends, offering a timeless expression of who you are, enduring long after mass-produced styles have faded. People choose bespoke because they seek more than just function—they desire pieces that resonate deeply with their personality and lifestyle. Unlike retail furniture, which is designed for the masses and replicated endlessly, bespoke creations are singular and personal. They tell your story, embody your tastes, and create a sense of belonging within your home that no off-the-shelf item can match.

 When trends shift, factory-made furniture is often discarded—seen as disposable and interchangeable. But bespoke furniture is rooted in originality and resilience. It becomes a part of your life’s journey, adapting with you rather than being replaced. This connection between craftsmanship and personal meaning makes bespoke furniture a lasting companion, not just an object.

DESIGN THAT SPEAKS TO YOU Bespoke means you have the freedom to shape every detail—from colour and texture to dimensions and materials. This process is more than customization; it’s a collaboration that transforms your vision into a tangible reflection of your identity. The result is a piece that is truly yours— unique, authentic, and irreplaceable.

QUALITY THAT ENDURES

Mass-produced furniture often prioritizes cost over longevity, built with materials and techniques that can’t stand the test of time. The constant cycle of replacement driven by trends leaves many feeling disconnected from their living spaces. Bespoke furniture breaks this cycle by using superior materials and expert craftsmanship designed for endurance. This quality invites you to form a deeper relationship with your furniture—a source of comfort and pride for years to come.

 THE PERFECT FIT FOR YOUR LIFE

 Bespoke furniture is made to fit your space exactly. It removes the frustration of forcing off-the-shelf pieces into ill-fitting places, instead creating harmony between your environment and your possessions. This precise fit reinforces a feeling of order and balance, supporting well-being and calm in your home.