TERMS AND CONDITIONS
UNIQONCEPT TERMS AND CONDITIONS
Terms governing quotations, orders, payments, deposits, bespoke goods, delivery, installation, inspection, returns, warranty, care, and related services supplied by Uniqoncept Limited.
Uniqoncept Limited
Registered Office: 1 Rowes Yard, Manston, Kent, CT12 5FA
By placing an order, approving a quotation, signing an order confirmation, making payment, or paying a deposit, the Client confirms that they have read, understood, and accepted these Terms and Conditions.
SHORT TERMS SUMMARY FOR QUOTATIONS AND INVOICES
All quotations, invoices, orders, deposits, goods, services, delivery, installation, and aftercare are subject to Uniqoncept Limited’s full Terms and Conditions. Orders are confirmed only when accepted in writing and the required payment, deposit, specifications, drawings, and approvals have been received. Bespoke, made-to-order, customised, special-order, modified, coated, finished, or non-stock goods are generally non-refundable and non-returnable except where required by law. A 50% non-refundable deposit is required for bespoke orders unless otherwise agreed, and the balance must be paid before delivery, collection, dispatch, installation, or release of goods. Lead times are estimates only and may change due to approvals, production, supplier availability, transport, customs, site readiness, or circumstances outside Uniqoncept Ltd’s control. Goods must be inspected on receipt, with stock item issues reported within 48 hours and bespoke or manufactured goods issues reported within three (3) calendar days. Any visible delivery damage, shortage, or packaging concern must be recorded immediately, photographed, reported within the applicable inspection period, and packaging must be retained. Returns of eligible standard components may be considered only within fourteen (14) calendar days and may be subject to a 25% restocking fee and client-paid return transport. The Client is responsible for checking all specifications, measurements, finishes, site conditions, access, suitability, maintenance, and installation requirements before confirming an order. Full Terms and Conditions apply.
CONTENTS OVERVIEW
Section / Subsection
Page
Short Terms Summary for Quotations and Invoices
Page 1
Contents Overview
Page 1
General Terms
Page 3
Sale
Page 4
Payment Terms
Page 4
Production Lead Times
Page 5
Deposit Refund Policy
Page 6
Order Confirmation
Page 6
Changes After Confirmation
Page 7
Surveys & Technical Drawings
Page 7
Survey Access and Repeat Visit Charges
Page 8
Delivery Services, Scheduling and Liability
Page 8
Force Majeure
Page 9
Inspection, Damage Reporting and Packaging Protocol
Page 10
Inspection Period
Page 10
Inspection Requirements
Page 10
Critical Components
Page 10
Visual Inspection Protocol
Page 10
Important Advisory
Page 11
Damaged Packaging Protocol
Page 11
Reporting Procedure
Page 11
Delivery Acceptance Protocol
Page 11
International Export Terms
Page 12
Export Duties and Associated Costs
Page 12
Refunds & Return Policy
Page 12
Made to Order and Bespoke Policy
Page 12
Finalised Bespoke Orders
Page 13
Stock Items
Page 13
Components, Separate Items and Return Conditions
Page 13
Privacy Policy
Page 14
Website Images and Colours
Page 15
Timber Disclaimer
Page 16
How to Care For and Protect Your Product
Page 16
General Maintenance and Care Responsibilities
Page 17
Pre-Installation Treatment
Page 17
Trimming and Alterations
Page 18
Finishings
Page 18
Ironmongery
Page 19
Living Finishes and Material Characteristics
Page 19
Maintenance
Page 20
Warranty Coverage
Page 21
Warranty Exclusions
Page 21
Painted Goods – Curing Period
Page 21
Maintenance Requirement
Page 21
Warranty Assessment
Page 21
Warranty Activation
Page 22
Installation
Page 22
External Fitting Guidelines
Page 23
Responsibility
Page 23
Enforceability, Dispute Resolution and Jurisdiction
Page 25
Enforceability
Page 25
Dispute Resolution and Arbitration
Page 25
Governing Law and Jurisdiction
Page 25
Company Information
Page 25
GENERAL TERMS
These Terms and Conditions apply to all quotations, orders, sales, deposits, surveys, technical drawings, deliveries, installations, aftercare, goods, and services supplied by Uniqoncept Limited. By placing an order, approving a quotation, signing an order confirmation, making payment, or paying a deposit, the Client confirms that they have read, understood, and accepted these Terms in full.
These Terms form the contractual basis of the relationship between the Client and Uniqoncept Limited, together with any written quotation, invoice, order confirmation, approved specification, technical drawing, or written variation issued or accepted by Uniqoncept Limited.
If there is any inconsistency between these Terms and any customer purchase order, correspondence, verbal discussion, website content, brochure, or other document, these Terms shall prevail unless a variation is expressly agreed in writing and signed by an authorised Company Director of Uniqoncept Limited.
Any special arrangements, including discounts, credit terms, instalment payments, finance arrangements, alternative delivery terms, changes to specification, or other variations, are valid only where agreed in writing before order confirmation. Any finance or credit arrangement must be approved through Uniqoncept Limited or its authorised finance partners and will be subject to applicable UK finance requirements.
The Client is responsible for reviewing all specifications, drawings, dimensions, finishes, colours, quantities, site requirements, delivery arrangements, installation requirements, and payment obligations before confirming an order. Uniqoncept Limited will rely on the information approved or supplied by the Client when manufacturing, procuring, supplying, or installing goods.
These Terms apply to all goods and services supplied by Uniqoncept Limited, including bespoke and made-to-order goods, stock items, internal and external doors, furniture components, textiles, finishes, aluminium extrusions, profiles, kitchen doors, ironmongery, related components, and any associated survey, design, delivery, installation, or aftercare services.
SALE
Uniqoncept Ltd agrees to sell goods and, where applicable, provide related services to the Client strictly in accordance with these Terms and any written quotation, invoice, order confirmation, approved specification, approved drawing, or written variation issued or accepted by Uniqoncept Ltd.
A binding contract is formed only when Uniqoncept Ltd has accepted the order in writing and has received the required deposit or full payment, together with any required written approval of drawings, specifications, finishes, dimensions, quantities, and other order details. Uniqoncept Ltd may decline, suspend, or delay acceptance of any order until all required information, approvals, and payments have been received.
Quotations are valid only for the period stated on the quotation, or, if no period is stated, for 14 calendar days from the date of issue. Prices, availability, specifications, delivery charges, and estimated lead times may change before order confirmation. An order is accepted only at the prices and specifications confirmed in the final written order confirmation or invoice.
No verbal statement, sales discussion, product advice, website content, brochure, image, sample, estimate, or correspondence shall form part of the contract unless expressly included in the written order confirmation or agreed in writing by a Company Director of Uniqoncept Ltd.
These sale terms apply to all goods sold directly by Uniqoncept Ltd and through any associated platforms owned or operated by Uniqoncept Ltd, including internal and external doors, bespoke joinery, furniture, aluminium profiles, finishes, textiles, ironmongery, components, accessories, and any related survey, design, delivery, installation, or aftercare services.
PAYMENT TERMS
For bespoke, made-to-order, customised, special-order, or non-stock goods, a non-refundable deposit of 50% of the total order value is required at the time of order confirmation unless otherwise agreed in writing. The remaining balance must be paid in full before delivery, collection, dispatch, installation, or release of the goods. Receipt of a deposit does not oblige Uniqoncept Ltd to begin manufacturing, procurement, or scheduling until all required drawings, specifications, finishes, dimensions, quantities, site information, and written approvals have been received and accepted.
For stock items, components, accessories, and goods available for immediate dispatch or collection, full payment of 100% is required at the time of order. For urgent manufacturing, priority production, expedited delivery, or any accelerated service, full payment is required before the order is accepted into the priority schedule. Any additional priority, overtime, specialist labour, courier, storage, or workflow adjustment charges must be quoted and approved in writing before work begins.
All payments must be made against an official invoice issued by Uniqoncept Ltd. Payment is deemed received only when cleared funds have reached Uniqoncept Ltd’s nominated bank account. Bank transfer is the preferred payment method. Credit card payments may be accepted subject to a minimum transaction value of £250. The Client is responsible for any bank charges, transfer fees, failed payment charges, chargeback costs, currency conversion charges, international payment deductions, or other payment-related costs.
All prices are quoted exclusive of VAT unless expressly stated otherwise. VAT will be charged at the prevailing rate applicable at the date of invoice. Prices, delivery charges, storage fees, installation charges, and any additional service charges may change before order confirmation. Orders are accepted only at the prices confirmed in the final written invoice or order confirmation.
Uniqoncept Ltd may suspend production, pause procurement, withhold delivery, delay installation, refuse collection, or retain goods until all outstanding sums have been paid in full. Ownership of the goods remains with Uniqoncept Ltd until full payment has been received in cleared funds. Risk in the goods may pass to the Client upon delivery, collection, or transfer to a courier, but title shall not pass until payment has been completed.
If any invoice remains unpaid after its due date, Uniqoncept Ltd may charge statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable. The Client shall also be responsible for all reasonable costs incurred in recovering overdue sums, including administrative, legal, storage, collection, and enforcement costs.
PRODUCTION LEAD TIMES
Production lead times commence only once all required technical drawings, specifications, finishes, dimensions, quantities, site information, payments, and written approvals have been received and formally accepted by Uniqoncept Ltd. Receipt of a deposit alone does not constitute the start of the manufacturing, procurement, or production scheduling process.
For goods manufactured in the United Kingdom, estimated production lead times are generally between 4 and 8 weeks, depending on the product type, specification, finish, quantity, production capacity, and any special requirements confirmed as part of the order.
For goods manufactured in Italy or sourced from Italian suppliers, estimated production lead times are generally between 6 and 10 weeks, depending on the product type, specification, finish, quantity, supplier capacity, transport arrangements, customs processes, holidays, and any special requirements confirmed as part of the order.
Any lead times stated in quotations, invoices, order confirmations, correspondence, website materials, or verbal discussions are estimates only and are provided in good faith based on information available at the time. Lead times are not guaranteed delivery, collection, or installation dates unless expressly confirmed in writing by a Company Director of Uniqoncept Ltd.
Lead times may be extended, paused, or restarted where there are changes to drawings, finishes, specifications, quantities, site conditions, customer approvals, payment status, supplier availability, production capacity, transport arrangements, customs processes, factory shutdowns, public holidays, weather conditions, or any event outside the reasonable control of Uniqoncept Ltd.
If the Client requests changes after order confirmation, the original lead time may no longer apply. Any revised lead time will be provided after the change has been reviewed, costed, approved, and, where applicable, paid for. Uniqoncept Ltd shall not be liable for any delay caused by late approvals, incomplete information, delayed payment, site unreadiness, supplier delays, transport delays, or changes requested by the Client.
The Client is strongly advised not to book installers, contractors, decorators, builders, carpenters, storage, accommodation, travel, or other related services until the goods have been received, inspected, and confirmed as suitable. Uniqoncept Ltd shall not be responsible for any third-party costs, losses, penalties, or consequential expenses arising from estimated lead times, delayed lead times, or changes to production, delivery, collection, or installation schedules.
Priority production, urgent manufacturing, or expedited delivery shall apply only where expressly agreed in writing by Uniqoncept Ltd and may be subject to additional charges. Even where a priority service is agreed, production, delivery, collection, and completion dates remain subject to production capacity, supplier performance, courier availability, customs processes, and circumstances beyond Uniqoncept Ltd’s control.
DEPOSIT REFUND POLICY
Deposits are required to secure the order, reserve production capacity, allocate administration, design, procurement, supplier, and technical resources, and enable Uniqoncept Ltd to begin preparing the order. For bespoke, made-to-order, customised, special-order, priority, or non-stock goods, deposits are generally non-refundable once the order has been confirmed.
If the Client cancels an order within 24 hours of written order confirmation, Uniqoncept Ltd may, at its discretion, refund all or part of the depositafter deducting reasonable costs already incurred. Such costs may include administration, quotation processing, file setup, payment processing charges, design time, technical drawing work, supplier communication, procurement activity, production scheduling, reserved capacity, and any other costs or commitments incurred before cancellation.
After 24 hours from written order confirmation, the deposit becomes non-refundable for bespoke, made-to-order, customised, special-order, priority, or non-stock goods, whether or not production has physically started. This is because costs, commitments, supplier communication, technical work, administrative work, material allocation, and production capacity may already have been committed to the order.
For stock items that have not been dispatched, collected, altered, reserved specially, or allocated to the Client, any deposit refund may be considered at Uniqoncept Ltd’s discretion and may be subject to reasonable deductions for administration, handling, card charges, reservation, restocking, supplier costs, or other costs incurred.
No deposit refund will be available where the Client has approved drawings, specifications, finishes, dimensions, quantities, or order details; requested changes; requested urgent or priority processing; failed to provide required information; delayed approval; failed to pay the balance; or cancelled after Uniqoncept Ltd has committed costs to suppliers, production, procurement, scheduling, or delivery preparation.
Any approved deposit refund will be processed back to the original payment method where possible, within a reasonable period after the cancellation has been reviewed and any deductions have been calculated. Refunds may take up to 14 calendar days from written approval. No refund is automatically granted unless confirmed in writing by Uniqoncept Ltd.
ORDER CONFIRMATION
Before confirming an order, the Client must carefully review all order documents issued by Uniqoncept Ltd, including the quotation, invoice, order confirmation, technical drawings, specifications, finishes, colours, dimensions, quantities, schedules, and any written notes or exclusions.
The Client is responsible for ensuring that all details are accurate, complete, suitable for the intended purpose, and consistent with the site requirements before approval is given. Uniqoncept Ltd will rely on the approved documents when progressing the order.
If any correction, clarification, amendment, or additional information is required, the Client must notify Uniqoncept Ltd in writing before approving the order. The Client should not sign, approve drawings, confirm by email, or make payment unless the order details have been checked and accepted.
An order may be treated as confirmed where the Client signs and returns the order confirmation, approves drawings or specifications, provides written acceptance by email, pays the required deposit, pays the full balance, or otherwise confirms in writing that the order details are approved.
Where stock items require colour changes, finish modifications, resizing, alteration, drilling, cutting, configuration, or any other custom work, the order will be treated as customised from the point such work is approved or started.
Any errors, omissions, assumptions, incorrect measurements, wrong quantities, unsuitable specifications, or site changes not identified before confirmation shall be the Client’s responsibility, except where caused by Uniqoncept Ltd’s proven written error.
By confirming an order, the Client acknowledges that they have checked and accepted the relevant order documents and understands that the order may then proceed in accordance with these Terms.
CHANGES AFTER CONFIRMATION
Any request to amend an order after confirmation must be submitted to Uniqoncept Ltd in writing. Uniqoncept Ltd is not obliged to accept any amendment and may refuse a request where it is not practical, commercially reasonable, technically suitable, or possible due to production, procurement, supplier ordering, scheduling, technical drawing work, finishing, packing, or delivery preparation.
Change requests made within 72 hours of written order confirmation may be reviewed at Uniqoncept Ltd’s discretion, subject to the status of the order and any costs or commitments already incurred. Change requests made more than 72 hours after written order confirmation may incur anadministration fee of £150 + VAT, in addition to any further costs arising from the requested amendment.
Additional charges may apply where the requested amendment affects dimensions, finishes, colours, specifications, quantities, materials, ironmongery, supplier components, technical drawings, manufacturing processes, packaging, delivery, installation, or scheduling. The Client shall be responsible for any supplier cancellation charges, restocking fees, rework costs, remanufacturing costs, labour costs, courier costs, wasted production costs, or other reasonable costs caused by the requested amendment.
Any accepted amendment may affect the applicable production, procurement, delivery, collection, or installation schedule. Where a revised timeframe is required, Uniqoncept Ltd will provide an updated estimate after the amendment has been reviewed, costed, approved, and, where applicable, paid for.
Before any amendment is implemented, Uniqoncept Ltd will issue a revised quotation, revised invoice, updated drawing, updated specification, or written confirmation setting out the approved change and any associated costs. No amendment shall be binding or actioned until the Client has approved the revised terms in writing and paid any required additional sums.
A request to amend an order does not entitle the Client to cancel the order, delay payment, refuse delivery, reject goods, or claim a refund unless expressly agreed in writing by Uniqoncept Ltd. Urgent, priority, or late-stage amendments may be subject to additional charges and may not always be possible.
SURVEYS & TECHNICAL DRAWINGS
Uniqoncept Ltd may charge a survey fee of £150 + VAT for site survey locations within London, the South East of England, and locations within an80-mile radius of Uniqoncept Ltd’s headquarters. For all other locations, additional travel, accommodation, parking, congestion, ferry, toll, or logistical costs may apply and must be agreed and paid before the survey is booked.
A survey is carried out to record visible site measurements and provide practical product advice based on the site condition at the time of the visit. A survey is not a structural inspection, building survey, design certification, planning approval, or confirmation that the site is suitable for installation. A responsible person with knowledge of the project must be present to provide access, answer questions, confirm requirements, and identify all relevant areas. The Client must ensure that all areas requiring measurement are visible, accessible, safe, sufficiently prepared, and free from obstruction before the appointment.
During the survey, the responsible person must confirm all relevant project details, including openings, dimensions, wall thicknesses, finished floor levels, ceiling heights, thresholds, door swings, electrical routes, plumbing routes, heating systems, alarm points, delivery routes, access restrictions, parking arrangements, permits, lift access, loading restrictions, and any site-specific limitations.
If any openings, walls, floors, ceilings, frames, thresholds, services, or relevant areas are incomplete, inaccessible, covered, unsafe, obstructed, or subject to further works at the time of the survey, any measurements, drawings, quotations, or recommendations may be limited. Uniqoncept Ltd shall not be responsible for inaccuracies, misfitting, delays, or additional costs arising from those conditions.
The Client is responsible for obtaining and paying for all parking permits, visitor permits, congestion charges, loading permissions, site passes, lift bookings, security access, or similar requirements needed for the survey. If the surveyor incurs a parking fine, penalty charge, access charge, or other avoidable cost due to missing, incorrect, expired, or insufficient permits, passes, access details, or instructions, the Client shall be responsible for the full charge plus an administration fee of £15 + VAT.
All drawings, quotations, technical details, and recommendations are based on the site conditions recorded at the date of the survey and on information provided by the Client or their representatives. Any later change to openings, walls, floors, finished floor levels, plaster thickness, flooring, thresholds, services, access, or structural conditions must be reported to Uniqoncept Ltd immediately in writing before production, procurement, delivery, or installation proceeds.
Failure to notify Uniqoncept Ltd of site changes, incorrect information, missing information, or later amendments shall release Uniqoncept Ltd from liability for misfitting, inaccuracies, delays, additional costs, or unsuitability of the goods. Any rectification, redesign, re-survey, remanufacture, alteration, storage, delay, delivery, or installation costs caused by such changes shall be payable by the Client and may require a separate quotation before work continues.
Where the Client supplies measurements, drawings, architectural plans, builder’s dimensions, photographs, or a completed survey form instead of requesting a Uniqoncept Ltd site survey, the Client remains responsible for the accuracy, completeness, and suitability of that information. Uniqoncept Ltd shall not be liable for any error, omission, misfit, delay, or additional cost resulting from Client-supplied or third-party-supplied measurements or information.
The survey fee is refundable or deductible only where an order is placed and Uniqoncept Ltd expressly agrees in writing to deduct the survey fee from the final invoice. If no order is placed, the survey fee is non-refundable as it covers surveyor time, technical review, travel, administration, and professional expertise.
All drawings, technical data, designs, specifications, sketches, templates, calculations, survey notes, and related design content remain the intellectual property of Uniqoncept Ltd unless otherwise agreed in writing. They may not be copied, reproduced, shared, used for manufacture by another party, or relied upon outside the agreed order without written permission from Uniqoncept Ltd.
SURVEY ACCESS AND REPEAT VISIT CHARGES
If a scheduled site survey is cancelled with less than 48 hours’ notice, cannot be completed because access is unavailable, the site is not ready, a responsible person is absent, parking or permits are not arranged, or conditions prevent accurate measurement, the survey may be treated as completed for charging purposes.
Any repeat survey, second visit, aborted visit, or additional attendance required due to cancellation, lack of access, site unreadiness, missing information, incorrect site details, or Client-requested changes will be charged separately at the standard survey rate, together with any applicable travel, parking, accommodation, congestion, toll, or logistical costs.
Where a survey cannot be carried out, completed, or relied upon because the Client failed to provide requested details, drawings, access information, site preparation, measurements, permits, responsible attendance, or other information needed for the appointment, any second visit or repeat survey will be charged separately and shall be non-refundable and non-deductible, even if the Client subsequently places an order.
DELIVERY SERVICES, SCHEDULING AND LIABILITY
Uniqoncept Ltd may offer nationwide and international delivery services where available. Delivery charges are calculated based on destination, order size, weight, volume, handling requirements, courier availability, delivery method, access restrictions, and any special instructions. Delivery charges may change before order confirmation and must be paid in full before goods are dispatched, released, delivered, or made available for collection.
The Client may arrange collection or use a third-party courier only where this has been approved in writing by Uniqoncept Ltd. Where the Client arranges collection or transport, risk in the goods passes to the Client when the goods are released from Uniqoncept Ltd’s premises, warehouse, supplier, or nominated collection point. Uniqoncept Ltd shall not be responsible for loss, damage, delay, or mishandling caused by a courier, carrier, or third party arranged by the Client.
Once goods are ready for dispatch, delivery, collection, or installation, Uniqoncept Ltd will contact the Client to arrange the next suitable available date. Delivery, collection, and installation dates are estimates only unless expressly confirmed in writing by a Company Director. Installation or fitting services will apply only where included in the written quotation, invoice, or order confirmation.
The Client must accept delivery, arrange collection, or provide installation access within the timeframe notified by Uniqoncept Ltd. If the Client is unable or unwilling to accept delivery, collect the goods, or provide access when required, Uniqoncept Ltd may charge storage, failed delivery, redelivery, waiting time, return-to-depot, cancellation, or administration fees.
Upon notification that goods are ready for delivery, collection, dispatch, or installation, Uniqoncept Ltd may offer complimentary storage for a maximum of seven (7) calendar days. After this period, storage will be charged at £28 + VAT per pallet per week, unless otherwise agreed in writing. Storage charges may apply automatically once the complimentary storage period has expired, regardless of whether a further reminder or separate storage notice is issued to the Client.
The Client is responsible for ensuring safe, clear, and suitable access to the delivery, collection, or installation address for the type and size of vehicle, goods, packaging, equipment, and operatives required. This includes confirming parking, permits, loading restrictions, access roads, height and width limitations, stairs, lifts, site rules, security access, working areas, and any other restrictions before the scheduled date.
The Client must ensure that suitable assistance and equipment are available to receive, unload, and move goods safely where required. For heavy, fragile, oversized, palletised, or specialist deliveries, this may include forklift access, pallet truck access, lifting equipment, adequate manual handling support, or authorised site personnel. Delivery drivers are not obliged to unload, carry, lift, unpack, inspect, or move goods beyond the delivery vehicle unless expressly agreed in writing.
If delivery, collection, or installation cannot be completed due to restricted access, lack of assistance, unsafe conditions, incorrect address information, parking issues, site unreadiness, unavailable lifts, missing permits, absence of an authorised person, or other circumstances not caused by Uniqoncept Ltd, the Client shall be responsible for any failed delivery, waiting time, redelivery, storage, return-to-depot, cancellation, return-visit, or administration charges.
Uniqoncept Ltd may make part deliveries where goods are ready at different times, supplier availability requires separate dispatches, logistics require staged delivery, or the Client requests part delivery. Each part delivery may incur separate delivery charges, payable in advance. Acceptance of part delivery does not entitle the Client to cancel the remainder of the order or delay payment for goods already supplied.
Uniqoncept Ltd shall not be liable for delivery, collection, or installation delays caused by supplier delays, courier delays, customs inspections, transport disruption, access restrictions, site conditions, weather conditions, Client delay, third-party delay, or any other event outside its reasonable control.
The Client must not book installers, tradespeople, decorators, builders, storage, accommodation, travel, or other related services until all goods have been received, inspected, and confirmed as suitable. Uniqoncept Ltd shall not be responsible for any third-party costs, consequential losses, penalties, or expenses resulting from delayed, failed, partial, rescheduled, or unsuccessful deliveries, collections, or installations.
FORCE MAJEURE
Uniqoncept Ltd shall not be liable for any failure, delay, interruption, increased cost, or inability to perform any obligation where this is caused by an event, circumstance, or cause beyond its reasonable control.
Force majeure events may include, without limitation, war, riot, civil unrest, terrorism, fire, flood, explosion, storm, abnormal weather, epidemic, pandemic, government action, import or export restriction, customs delay, strike, lockout, industrial dispute, labour shortage, material shortage, supplier delay, courier delay, transport disruption, manufacturing disruption, power failure, IT failure, cyber incident, port disruption, international freight disruption, accident, road closure, or any other event outside the reasonable control of Uniqoncept Ltd.
Where a force majeure event occurs, any affected obligation of Uniqoncept Ltd shall be suspended for the duration of the event and for any reasonable recovery period afterwards. Any estimated production, procurement, delivery, collection, installation, survey, or completion date may be extended accordingly.
Uniqoncept Ltd shall not be responsible for any third-party costs, consequential losses, penalties, lost profit, contractor charges, storage charges, accommodation, travel, or other expenses incurred by the Client as a result of delay, interruption, rescheduling, cancellation, or non-performance caused by a force majeure event.
If a force majeure event continues for more than three months and materially prevents performance of the affected part of the contract, either party may terminate that affected part by giving written notice. Termination shall not affect any sums due for goods or services already manufactured, ordered, customised, procured, delivered, collected, installed, supplied, or otherwise committed before termination.
The Client shall remain liable for all reasonable costs, supplier commitments, production costs, design costs, procurement costs, storage costs, delivery costs, and any goods or services already supplied or committed before termination.
INSPECTION, DAMAGE REPORTING AND PACKAGING PROTOCOL
INSPECTION PERIOD
Upon delivery, collection, dispatch release, or receipt by the Client, the Client must inspect all goods promptly. Stock items must be inspected and any shortage, visible damage, transit damage, incorrect item, or obvious defect must be reported to Uniqoncept Ltd in writing within 48 hours of receipt. Bespoke, made-to-order, customised, special-order, non-stock, or manufactured goods must be inspected and any shortage, visible damage, transit damage, incorrect item, or obvious manufacturing fault must be reported to Uniqoncept Ltd in writing within three (3) calendar days of receipt.
Claims reported outside the applicable inspection period may not be accepted unless the issue could not reasonably have been identified during normal inspection. The Client must not install, alter, trim, drill, cut, fit, finish, dispose of packaging, or otherwise modify any goods until the inspection has been completed and any suspected issue has been reported and reviewed by Uniqoncept Ltd.
INSPECTION REQUIREMENTS
The Client must inspect the outer packaging, inner packaging, and all goods for visible signs of damage, shortage, incorrect items, incorrect model, incorrect size, incorrect finish, incorrect quantity, manufacturing fault, transit damage, or any other apparent issue. Goods must be fully unpacked and checked carefully before they are moved into storage, altered, installed, fitted, cut, drilled, trimmed, finished, disposed of, or handled by third-party contractors.
CRITICAL COMPONENTS
Particular attention must be given to doors, glazed components, panels, frames, ironmongery, specialist finishes, and any fragile or high-value components. The Client must check for scratches, dents, chips, cracks, glass damage, glazing defects, visible finish defects, incorrect product models, incorrect sizes, incorrect handing, incorrect quantities, missing components, and any warping or bowing outside the applicable product tolerance. Unless otherwise stated in writing, any claimed warping or bowing must be assessed before installation, alteration, trimming, finishing, or fitting.
VISUAL INSPECTION PROTOCOL
Factory pre-finished doors, panels, frames, furniture components, specialist finishes, and other visible surfaces must be inspected in normal viewing conditions before installation, alteration, trimming, drilling, cutting, finishing, or fitting. Unless otherwise stated in writing, visual inspection should be carried out in natural daylight from a distance of at least 0.5 metres. Where natural daylight is not available, fixed room lighting, such as ceiling or wall-mounted lighting, should be used. Portable or concentrated lighting, including torches, inspection lamps, flashlights, or mobile phone lights, must not be used as the sole basis for assessing finish quality, surface consistency, colour, sheen, or minor visual variation.
IMPORTANT ADVISORY
No item should be altered or installed until a full inspection has been completed and any issues have been reported and resolved. Once installation, fitting, alteration, cutting, drilling, trimming, finishing, or modification begins, Uniqoncept Ltd may not accept responsibility for any visible issue that should reasonably have been identified during inspection.
DAMAGED PACKAGING PROTOCOL
If packaging appears damaged, crushed, torn, wet, punctured, opened, resealed, mishandled, or otherwise compromised at the time of delivery, the Client must notify the delivery driver immediately and record the condition on the delivery documentation before signing, where signing is required. The Client should take clear photographs before moving, opening, or further unpacking the goods.
Photographic evidence should clearly show the damaged outer packaging, all sides of the package where damage is visible, the shipping label or consignment label, the delivery vehicle or pallet condition where relevant, and any visible damage to the goods that can be seen without causing further damage or removing protective packaging unnecessarily.
All photographs and supporting information must be submitted to Uniqoncept Ltd immediately and within the applicable inspection period. If the Client unwraps, moves, stores, installs, alters, disposes of packaging, or allows third parties to handle the goods without first recording and reporting visible packaging damage, Uniqoncept Ltd may be unable to pursue a courier claim and the Client may become responsible for any resulting loss, damage, replacement cost, or repair cost.
REPORTING PROCEDURE
All shortages, visible damage, transit damage, incorrect items, apparent defects, or other issues must be reported to Uniqoncept Ltd by email within the applicable inspection period. The report must include the order number or invoice number, delivery date, description of the issue, photographs of the goods and packaging, photographs of any shipping or consignment labels, and any delivery documentation showing notes made at the time of receipt.
The Client must retain the goods, all packaging, labels, pallets, protective materials, and delivery paperwork until Uniqoncept Ltd has reviewed the report and confirmed whether the goods should be inspected, returned, collected, repaired, replaced, or otherwise handled. Failure to provide sufficient evidence, retain packaging, or report within the applicable timeframe may result in the claim being rejected or limited.
DELIVERY ACCEPTANCE PROTOCOL
If goods are visibly damaged at the time of handover, the Client should not sign for the goods as received in good condition. The Client must immediately notify the delivery driver, clearly state that the goods appear damaged, and ensure that the damage is recorded on the delivery documentation before any signature is provided. Where the goods are not suitable for acceptance in their visible condition, the Client should refuse acceptance and record the reason for refusal on the delivery documentation.
This procedure is necessary to support any courier, carrier, insurance, replacement, repair, or compensation claim. Signing delivery documentation without noting visible damage, shortage, or packaging concerns may be treated as confirmation that the goods were received in acceptable visible condition, unless the Client can provide clear evidence to the contrary within the applicable inspection period.
The Client acknowledges that courier, carrier, freight, insurance, or shipment claims are subject to strict investigation procedures, evidence requirements, and time limits imposed by the relevant carrier. Prompt reporting is essential so that the shipment trail can be investigated while records, tracking information, driver recollections, photographs, packaging, labels, pallets, and delivery documentation remain available. Failure to report damage, shortage, loss, or non-receipt promptly, failure to preserve the original packaging and goods, failure to provide requested evidence, or signing for goods without noting visible damage or shortage may prejudice, limit, or invalidate any courier or carrier claim. Where a carrier refuses or limits a claim because the Client did not follow the required delivery acceptance, inspection, reporting, evidence, or packaging-preservation procedure, Uniqoncept Ltd shall not be responsible for the resulting loss, replacement cost, repair cost, refund, compensation, or other associated expense.
INTERNATIONAL EXPORT TERMS
EXPORT DUTIES AND ASSOCIATED COSTS
For all goods exported from the United Kingdom, the Client is solely responsible for all costs, charges, taxes, duties, and administrative requirements arising from international shipment, export, import, customs clearance, and delivery into the destination country. These may include, without limitation, export duties, import duties, customs duties, VAT, sales tax, local taxes, tariffs, brokerage fees, handling fees, clearance charges, inspection charges, storage charges, port charges, courier surcharges, bank charges, exchange-rate costs, and any other charges imposed by customs authorities, couriers, freight forwarders, brokers, government bodies, or local service providers.
Unless expressly stated otherwise in writing, such charges are not included in any product price, delivery quote, freight estimate, invoice, or order confirmation issued by Uniqoncept Ltd. The Client must pay all applicable charges directly to the relevant authority, courier, freight forwarder, broker, or service provider when required. Uniqoncept Ltd shall not be responsible for delays, storage fees, return charges, penalties, seizure, abandonment, failed delivery, or non-release of goods caused by the Client’s failure or refusal to pay such charges, provide required information, complete customs documentation, or comply with destination-country import requirements.
The Client is responsible for checking before order confirmation whether the goods may lawfully be imported into the destination country and whether any licences, permits, declarations, product compliance documents, customs codes, certificates, local standards, installation approvals, or additional documentation are required. Any information provided by Uniqoncept Ltd for export or customs purposes is provided in good faith based on information available at the time and shall not be treated as tax, customs, legal, or import compliance advice.
REFUNDS & RETURN POLICY
MADE TO ORDER AND BESPOKE POLICY
Bespoke, made-to-order, customised, special-order, altered, finished, resized, colour-matched, configured, modified, or non-stock goods are produced, sourced, ordered, or adapted specifically for the Client and cannot normally be resold. This includes, without limitation, bespoke doors, internal doors, external doors, joinery products, furniture, panels, frames, profiles, finishes, ironmongery combinations, non-standard dimensions, special colours, special materials, modified stock items, and any goods made or procured to the Client’s approved specifications.
Once an order for bespoke, made-to-order, customised, special-order, modified, or non-stock goods has been confirmed, the goods are non-returnable and non-refundable except where required by law. The Client shall not be entitled to cancel, reject, return, exchange, or claim a refund because of change of mind, incorrect measurements, incorrect specifications, unsuitable site conditions, late project changes, natural material variations, colour or grain differences, batch differences, or any issue arising from information supplied, checked, approved, or accepted by the Client.
Deposit requirements and cancellation rules for bespoke, made-to-order, customised, special-order, priority, and non-stock goods are set out in the Payment Terms and Deposit Refund Policy sections of these Terms. Those provisions apply together with this Refunds & Return Policy.
Cancellation after confirmation may be refused where technical work, drawings, procurement, production scheduling, supplier ordering, material allocation, cutting, finishing, assembly, packing, or delivery preparation has started. Where cancellation is accepted at Uniqoncept Ltd’s discretion, any refund or credit shall be reduced by all reasonable costs, losses, supplier charges, administration, design time, procurement costs, production costs, and wasted capacity already incurred.
The Client remains responsible for checking and approving all order details before confirmation, including quotations, order confirmations, drawings, dimensions, finishes, colours, quantities, specifications, handing, openings, accessories, and site requirements. Uniqoncept Ltd shall manufacture, procure, or supply goods based on the approved details and shall not be responsible for errors, omissions, assumptions, or unsuitable selections supplied, checked, approved, or accepted by the Client.
Once bespoke, made-to-order, customised, special-order, modified, or non-stock goods have been completed and the Client has been notified that the goods are ready for delivery, collection, dispatch, or installation, the full outstanding balance becomes immediately payable. The Client must arrange delivery, collection, or installation promptly, and storage charges may apply if goods are not released within the notified timeframe.
Nothing in this policy excludes or limits the Client’s statutory rights in relation to goods that are proven to be faulty, not as described, or otherwise non-compliant with applicable law. Any such claim must be reported and handled in accordance with the inspection, damage reporting, warranty, and claims procedures set out in these Terms.
FINALISED BESPOKE ORDERS
Once bespoke, made-to-order, customised, special-order, modified, or non-stock goods have been completed and Uniqoncept Ltd has notified the Client that the goods are ready for delivery, collection, dispatch, or installation, the full outstanding balance becomes payable immediately. Goods must be released, delivered, collected, or installed promptly once ready. Storage, redelivery, rescheduling, or administration charges may apply where the Client delays release of the goods. No alternative cancellation, return, exchange, refund, or credit terms shall apply unless expressly agreed in writing by Uniqoncept Ltd.
STOCK ITEMS
For stock items, components, accessories, and goods available for immediate dispatch or collection, full payment is required at the time of order unless otherwise agreed in writing. If a stock item order is cancelled before dispatch, collection, alteration, allocation, special reservation, or handling by Uniqoncept Ltd or its suppliers, Uniqoncept Ltd may, at its discretion, issue a full or partial refund after deducting any reasonable administration, payment processing, reservation, handling, supplier, restocking, or other costs already incurred.
Returns of stock items may be accepted only where the goods are unused, uninstalled, unaltered, undamaged, complete, in their original packaging, and returned within any return period expressly agreed in writing by Uniqoncept Ltd. Returned goods must be inspected and approved by Uniqoncept Ltd before any refund, credit, exchange, or replacement is confirmed.
No return or refund will be available for stock items that have been used, installed, damaged after delivery, altered, drilled, cut, trimmed, painted, finished, modified, specially reserved, supplied as clearance goods, or combined with bespoke or customised work, except where required by law.
COMPONENTS, SEPARATE ITEMS AND RETURN CONDITIONS
For components, profiles, accessories, hardware, and separate items sold individually and not forming part of a bespoke, made-to-order, customised, altered, coated, finished, or special-order product, returns may be accepted at Uniqoncept Ltd’s discretion only where the goods are eligible, unused, uninstalled, unaltered, undamaged, complete, securely packaged, and in their original condition.
Eligible returns must be requested within fourteen (14) calendar days from the date the order was placed or the goods were purchased, whichever is earlier. Any accepted return will be subject to a restocking fee equal to 25% of the item value, which will be deducted from any approved refund or credit.
The Client is responsible for arranging and paying all transport, courier, insurance, handling, packaging, and delivery costs required to return the goods safely to the official Uniqoncept Ltd warehouse. Return transport costs are non-refundable. Uniqoncept Ltd is not responsible for goods lost, delayed, damaged, or mishandled during return transport arranged by the Client.
For aluminium profiles and similar component products, returns are accepted only for standard uncoated black or white profiles, provided they meet the return conditions above. Products that have been powder coated, painted, colour matched, cut, drilled, altered, finished, specially coated, specially ordered, or otherwise customised at the Client’s request cannot be returned unless required by law.
Any additional bespoke service requested by the Client, including powder coating, special colour coating, cream colour coating, painting, finishing, cutting, drilling, machining, configuration, design work, handling, or other custom service, is non-refundable once approved or started. If a return is accepted for the underlying eligible standard item, the cost of any additional bespoke or custom service shall not be refunded.
Refunds or credits will be considered only after the returned goods have been received at the Uniqoncept Ltd warehouse, inspected, and approved in writing. Uniqoncept Ltd may deduct the cost of any damage, missing parts, signs of use, repackaging, handling, storage, or other reasonable costs from any refund or credit. Approved refunds may take up to fourteen (14) calendar days from the date of inspection and written approval.
Returns, refunds, exchanges, or credits will not be accepted where the Client placed an order by mistake, selected the wrong product, approved incorrect specifications, ordered the wrong size, colour, finish, profile, handing, quantity, or component, or only realises on delivery, collection, dispatch, installation, or receipt that the product is not the product they intended to order, provided the goods supplied match the confirmed order documents. No return, refund, exchange, or credit request will be accepted after fourteen (14) calendar days from the date the order was placed or the goods were purchased, whichever is earlier, except where required by law.
PRIVACY POLICY
Uniqoncept Ltd is committed to protecting personal information and handling it lawfully, fairly, and transparently. This Privacy Policy explains how Uniqoncept Ltd may collect, use, store, share, and protect personal data relating to clients, prospective clients, suppliers, site contacts, project representatives, and other individuals involved in quotations, orders, surveys, deliveries, installations, aftercare, enquiries, and related services.
The personal data processed by Uniqoncept Ltd may include names, addresses, delivery addresses, site addresses, email addresses, telephone numbers, billing details, payment references, order information, project details, survey notes, installation information, photographs relating to the project or goods, correspondence, and any other information reasonably required to provide quotations, process orders, deliver goods, arrange surveys, manage installation, provide aftercare, maintain records, and comply with legal obligations.
Uniqoncept Ltd uses personal data only where it has a lawful reason to do so, including to prepare quotations, perform contracts, manage orders, communicate with the Client, arrange surveys, deliveries, collections, installations, repairs, and aftercare, process payments, maintain business and accounting records, comply with legal and tax obligations, protect its legal rights, improve services, and respond to enquiries or complaints.
Uniqoncept Ltd does not sell personal data and does not share personal information with third parties for their own marketing purposes. Personal data may be shared only where necessary with trusted subcontractors, surveyors, installers, couriers, freight providers, repair specialists, professional advisers, finance providers, payment processors, IT service providers, accountants, insurers, regulatory authorities, or other parties directly involved in fulfilling the project, managing the order, complying with legal obligations, or protecting legal rights.
Where project-related information is shared with subcontractors or specialists, only the information reasonably necessary for the relevant purpose will be provided. For example, where a repair specialist, French polisher, courier, installer, or surveyor needs to attend a property, Uniqoncept Ltd may share the site address, contact details, access information, order details, photographs, or project notes required for that specific attendance.
Uniqoncept Ltd will take reasonable technical and organisational measures to keep personal data secure and to protect it against unauthorised access, loss, misuse, alteration, or disclosure. Personal data will be retained only for as long as reasonably necessary for the purposes for which it was collected, including order management, warranty, aftercare, accounting, tax, legal, dispute, insurance, and regulatory purposes.
Individuals may have rights under applicable data protection law, including the right to request access to personal data, correction of inaccurate data, deletion of data in certain circumstances, restriction of processing, objection to processing, data portability where applicable, and withdrawal of consent where processing is based on consent. Any request should be made in writing to Uniqoncept Ltd using the contact details provided in the Company Information section.
Unless the Client notifies Uniqoncept Ltd otherwise in writing before delivery, installation, completion, or publication, the Client grants Uniqoncept Ltd permission to photograph, film, record, and use images or videos of goods, works, products, installations, deliveries, supplied items, completed projects, and related project areas for portfolio, website, brochure, social media, advertising, training, case study, quality control, and general marketing purposes. Uniqoncept Ltd will take reasonable steps not to publish personal, private, confidential, or clearly identifying information, such as names, personal documents, security details, children, or private household items, unless separate consent has been obtained where required.
If the Client does not wish photographs or videos of the works, goods, supplied items, delivered goods, installation, or completed project to be used for marketing or publication, the Client must inform Uniqoncept Ltd in writing at the earliest opportunity and, in any event, before publication. Once marketing materials have been published or shared, Uniqoncept Ltd will consider reasonable written requests to remove or amend future use, but may not be able to withdraw materials already printed, distributed, shared, archived, or published by third parties.
The Uniqoncept Ltd website may use cookies and similar technologies to operate the website, improve functionality, understand website usage, support analytics, remember user preferences, and, where applicable, assist with limited marketing or measurement activities. Visitors should be informed that cookies are used and, where required by law, non-essential cookies will be used only where the visitor has given appropriate consent or where another lawful exemption applies.
Uniqoncept Ltd may update this Privacy Policy from time to time to reflect changes in law, business operations, website functionality, or the way personal data is processed. This section is intended as a general privacy notice within these Terms and does not replace any separate detailed privacy notice, cookie notice, or consent mechanism displayed on the Uniqoncept Ltd website.
WEBSITE IMAGES AND COLOURS
All images, photographs, renders, videos, samples, showroom displays, social media posts, brochures, catalogues, website materials, and other visual representations provided by or on behalf of Uniqoncept Ltd are for illustrative guidance only. They are intended to show design style, general appearance, product concept, material direction, and possible finish options, but must not be relied upon as exact representations of the final goods supplied.
Colours, grain, texture, sheen, tone, scale, pattern, reflectivity, shadowing, and perceived finish may vary between digital images, printed materials, showroom displays, physical samples, and finished goods. Differences may arise due to screen settings, device calibration, camera settings, image editing, lighting conditions, viewing angle, print quality, batch variation, manufacturing method, material type, application method, and natural characteristics of the material.
Product images may include styling items, lighting effects, LED lighting, accessories, surrounding décor, reflections, shadows, room lighting, or optional features that are not included in the order unless expressly listed in the written quotation, invoice, order confirmation, or approved specification. Lighting elements, including LED strips, may differ in colour temperature, intensity, diffusion, and visual effect, which can affect how surrounding materials and finishes appear in photographs and in real-life conditions.
RAL colours, wood stains, veneers, lacquers, oils, paints, powder coatings, metals, fabrics, leathers, glass, aluminium, steel, MDF, timber, and other specified finishes may appear differently depending on the substrate, preparation method, coating system, application technique, curing process, batch, supplier, lighting, and surrounding environment.
Minor variation in colour, tone, grain, texture, sheen, finish depth, pattern, or appearance is normal and shall not be treated as a defect, misdescription, or basis for cancellation, rejection, refund, replacement, or compensation where the goods supplied are materially consistent with the confirmed order documents. Clients are strongly advised to request physical samples, review approved specifications, or visit the showroom before confirming an order where colour, grain, texture, or finish is important.
TIMBER DISCLAIMER
Timber, veneer, wood-based materials, and natural finishes are natural materials and are subject to inherent variation in colour, tone, grain, texture, density, knots, mineral streaks, figuring, movement, and appearance. These natural characteristics are part of the material and shall not be treated as defects, misdescription, or grounds for cancellation, rejection, refund, replacement, or compensation.
Although reasonable efforts may be made by Uniqoncept Ltd and its suppliers to colour match timber components, veneers, lippings, panels, frames, doors, and related items, perfect consistency between items, components, samples, showroom displays, batches, photographs, or previous orders cannot be guaranteed. Variations may be more noticeable where orders are placed at different times, where components are manufactured from different batches, or where natural timber and veneer are used across different surfaces or product types.
Timber and wood-based products may expand, contract, bow, shrink, split, crack, twist, cup, or move in response to humidity, temperature, ventilation, direct heat, sunlight, underfloor heating, moisture, damp plaster, incorrect storage, inadequate sealing, improper finishing, or unsuitable site conditions. Such movement or change caused by environmental conditions, storage, installation, finishing, maintenance, or third-party handling shall not be the responsibility of Uniqoncept Ltd.
Clients are strongly advised to request physical samples, review approved specifications, and, where possible, visit the Uniqoncept Ltd showroom before placing an order where colour, grain, texture, veneer matching, stain, oil, lacquer, or finish appearance is important. By confirming an order without requesting a physical sample or showroom review, the Client accepts that reasonable natural variation may occur between the representation viewed and the goods supplied.
HOW TO CARE FOR AND PROTECT YOUR PRODUCT
All products supplied by Uniqoncept Ltd, including doors, furniture, aluminium-coated items, textile goods, leather components, ironmongery, finishes, bespoke goods, made-to-order goods, stock items, and related components, must be inspected, handled, stored, finished, installed, cleaned, and maintained with appropriate care. The Client is responsible for following these care instructions, any product-specific guidance supplied by Uniqoncept Ltd, and any relevant manufacturer’s maintenance instructions.
Failure to follow appropriate inspection, storage, finishing, installation, cleaning, maintenance, environmental, or handling procedures may damage the product, affect performance, shorten its lifespan, and invalidate any applicable warranty. Uniqoncept Ltd shall not be responsible for damage, deterioration, movement, finish failure, corrosion, staining, warping, cracking, swelling, fading, misuse, or other issues caused by incorrect storage, poor maintenance, unsuitable site conditions, improper installation, third-party handling, unauthorised alteration, or failure to follow the care requirements set out in these Terms.
GENERAL MAINTENANCE AND CARE RESPONSIBILITIES
Aluminium-coated products, powder-coated components, painted metalwork, coated profiles, and similar finished surfaces must be cleaned only with suitable non-abrasive cleaners and soft cloths. Aggressive, acidic, alkaline, solvent-based, abrasive, chemical-heavy, or residue-forming cleaners must not be used unless expressly approved in writing by the relevant manufacturer or Uniqoncept Ltd. Incorrect cleaning may cause staining, dulling, discolouration, surface burning, coating failure, corrosion, or permanent damage and may invalidate any applicable warranty.
Textile, fabric, leather, faux leather, upholstered, and soft-finish items must be cleaned, protected, and maintained strictly in accordance with the relevant material manufacturer’s recommendations. These instructions may be supplied with the product or made available on request. The Client must review the appropriate care guidance before attempting any cleaning, stain treatment, repair, conditioning, steaming, scrubbing, polishing, or other maintenance action.
All finishes, including paint, powder coating, lacquer, oil, stain, veneer finish, metal finish, specialist coating, and protective treatment, must be maintained in accordance with the relevant manufacturer’s care instructions and any product-specific guidance supplied by Uniqoncept Ltd. Where no written care document is supplied automatically, the Client is responsible for requesting appropriate care instructions before cleaning, treating, repairing, or maintaining the product.
Any unauthorised change, alteration, repair, adjustment, refinishing, repainting, re-coating, polishing, sanding, cutting, drilling, trimming, or modification carried out by the Client or any third party without prior written approval from Uniqoncept Ltd may void the applicable warranty and shall release Uniqoncept Ltd from responsibility for any resulting damage, deterioration, performance issue, finish failure, defect, loss, or remedial cost.
PRE-INSTALLATION TREATMENT
Before installation, all doors and timber-based products must be inspected, stored correctly, and treated in accordance with these Terms, any product-specific instructions, and any manufacturer’s guidance. Exterior doors, unfinished doors, primed doors, cut-outs, trimmed areas, exposed edges, lock blocks, hinge recesses, glazing rebates, and any newly exposed timber or substrate must be fully sealed, finished, or protected using an appropriate compatible branded finish before installation or exposure to site conditions.
Interior unfinished doors and timber components must be sealed on all faces, edges, tops, bottoms, cut-outs, and any areas exposed by trimming, drilling, machining, or fitting. Particular attention must be given to the top and bottom edges, as these areas are most vulnerable to moisture movement, swelling, splitting, distortion, and premature deterioration.
Doors and timber-based products must be stored flat, fully supported, dry, clean, and protected in a stable indoor environment before installation. They must not be stored upright, leaning, outdoors, in damp areas, near direct heat, in freshly plastered rooms, on wet floors, near radiators, over underfloor heating, or in areas subject to rapid changes in temperature or humidity.
Any installation, fitting, trimming, cutting, drilling, finishing, sealing, painting, oiling, staining, or other treatment must be carried out evenly and in accordance with the product type and manufacturer’s guidance. Uneven trimming, excessive trimming, incomplete sealing, unsuitable finishing products, incorrect application, or failure to treat exposed areas may cause movement, warping, splitting, swelling, cracking, finish failure, or other damage.
Unless otherwise stated in writing, bowing of up to 4 mm on a standard-sized door may fall within acceptable product tolerance. Any claim relating to bowing, warping, movement, finish failure, or misfitting must be assessed before installation, alteration, trimming, finishing, or fitting. Uneven trimming, improper finishing, unsuitable storage, incorrect environmental conditions, or failure to seal exposed areas may invalidate any applicable warranty and shall release Uniqoncept Ltd from responsibility for resulting damage or remedial costs.
TRIMMING AND ALTERATIONS
No product may be trimmed, cut, drilled, machined, sanded, refinished, repainted, re-coated, altered, modified, adjusted, or otherwise worked on without first confirming that the product is correct, undamaged, suitable, and consistent with the approved order documents. The Client is responsible for ensuring that all checks are completed before any alteration or installation begins.
Any trimming, cutting, drilling, machining, fitting, refinishing, repainting, re-coating, or other alteration must be carried out only in accordance with the product type, approved drawings, manufacturer’s guidance, and any written instructions issued by Uniqoncept Ltd. Any requested or proposed alteration should be confirmed with Uniqoncept Ltd in writing before work is carried out where there is any doubt about suitability, tolerance, warranty impact, or product performance.
Altered products cannot be returned, exchanged, rejected, or replaced under warranty unless Uniqoncept Ltd confirms in writing that the issue is unrelated to the alteration and is a proven manufacturing defect. Once a product has been cut, trimmed, drilled, machined, fitted, installed, finished, painted, coated, sanded, adjusted, or otherwise modified, the Client accepts responsibility for ensuring that the alteration was suitable and correctly carried out.
Unauthorised, excessive, uneven, unsuitable, or incorrectly carried out trimming, cutting, drilling, machining, refinishing, repainting, re-coating, sanding, fitting, installation, or modification may void any applicable warranty and shall release Uniqoncept Ltd from responsibility for any resulting movement, warping, bowing, cracking, splitting, swelling, finish failure, misfitting, performance issue, defect, loss, or remedial cost.
FINISHINGS
Uniqoncept Ltd works with high-quality natural, engineered, painted, stained, lacquered, oiled, powder-coated, veneered, metal, glass, fabric, leather, and specialist finishes. Each finish may have its own characteristics, limitations, maintenance requirements, ageing behaviour, and appearance under different lighting and environmental conditions.
Natural variations in tone, grain pattern, texture, shade, patina, sheen, depth, reflectivity, and surface character are normal in wood, veneer, stone, metal, handmade, hand-finished, and specialist finish products. Exposure to daylight, UV light, artificial light, heat, humidity, moisture, handling, cleaning, and general use may cause finishes to change gradually over time.
Such natural variation, ageing, patination, colour movement, grain difference, shade difference, surface development, or minor finish variation shall not be treated as a defect, misdescription, or basis for cancellation, rejection, return, refund, replacement, or compensation where the goods are materially consistent with the confirmed order documents.
Uniqoncept Ltd will make reasonable efforts to maintain finish consistency within the same order where practical. However, perfect uniformity in tone, grain, colour, texture, sheen, or appearance cannot be guaranteed, particularly where natural materials are used, where components are supplied by different manufacturers, where orders are produced in different batches, or where additional items are ordered at a later date.
Clients are strongly encouraged to order matching sets, paired items, continuous runs, replacement items, and related components at the same time to reduce the risk of batch variation. Orders placed at different times may differ in appearance due to natural ageing, supplier batch changes, coating differences, timber movement, material availability, and environmental exposure.
White-primed doors, frames, architraves, skirting, MDF components, and similar products are supplied as unfinished or semi-finished items intended for preparation and final finishing by others unless expressly stated otherwise in writing. Primer is a base coat only and is not a final decorative or protective finish. Minor filler, tooling marks, sanding marks, texture, raised grain, joint lines, or surface preparation requirements may be present and must be addressed during final site preparation.
All white-primed, unfinished, semi-finished, or site-finished surfaces must be properly prepared before any top coat is applied. Preparation may include filling, caulking, sanding, de-nibbing, vacuuming, dust removal, cleaning, priming, undercoating, sealing, and testing coating compatibility. Final paint, lacquer, oil, stain, coating, or protective finish must be applied only after the surface has been correctly prepared and in accordance with the chosen coating manufacturer’s instructions.
All faces, edges, tops, bottoms, cut-outs, glazing rebates, hinge recesses, lock blocks, trimmed areas, drilled areas, exposed substrate, and newly machined surfaces must be fully sealed and finished using suitable compatible products before installation or exposure to moisture, weather, damp plaster, heating, humidity, or normal use.
For unglazed doors, glazing beads and any removable finishing components must be removed and finished separately where required, then correctly refitted. Failure to finish hidden, exposed, cut, trimmed, machined, or vulnerable areas may cause swelling, movement, deterioration, coating failure, water ingress, corrosion, or warping.
Unfinished or primed aluminium, metal, ferrous alloy, plastic, composite, MDF, and non-wood components must be prepared, primed, coated, sealed, and maintained in accordance with the relevant material and coating manufacturer’s guidance. The Client, contractor, decorator, installer, or finishing party is responsible for checking compatibility between the surface, primer, undercoat, top coat, preparation method, curing method, and intended environment.
Uniqoncept Ltd shall not be responsible for adhesion failure, peeling, cracking, bubbling, staining, colour inconsistency, surface marks, brush marks, roller marks, spray defects, uneven sheen, visible joint lines, poor coverage, moisture damage, finish failure, or any other defect caused by incorrect preparation, unsuitable products, poor application, inadequate sealing, site conditions, third-party workmanship, or failure to follow manufacturer guidance.
Any modification, failure to finish, incomplete sealing, incorrect coating, unsuitable application, unauthorised refinishing, or third-party finishing issue may invalidate any applicable warranty and any resulting damage, rectification, rework, replacement, or remedial cost shall be the Client’s responsibility.
IRONMONGERY
LIVING FINISHES AND MATERIAL CHARACTERISTICS
Uniqoncept Ltd supplies a range of ironmongery, hardware, handles, hinges, locks, latches, escutcheons, pulls, bolts, accessories, brassware, and other metal components in various finishes. Some finishes, including brass, bronze, copper, antiqued, burnished, patinated, oiled, waxed, hand-applied, and unlacquered finishes, may be described as living finishes and are designed or expected to change naturally over time.
Living finishes may develop patina, darkening, lightening, oxidation, marking, polishing, dulling, colour change, sheen change, surface variation, finger marks, handling marks, and other natural changes through exposure to air, moisture, humidity, sunlight, cleaning, handling, oils from skin, chemicals, and the surrounding environment. This ageing process is an intended material characteristic and shall not be treated as a defect, misdescription, or basis for cancellation, rejection, return, refund, replacement, or compensation.
Hand-finished, hand-aged, hand-polished, cast, forged, machined, plated, powder-coated, brushed, satin, antique, and specialist ironmongery may show minor differences in tone, depth, texture, machining marks, casting marks, grain, brush direction, patination, edge finish, and surface character between individual items. These variations are part of the manufacturing and finishing process and contribute to the character of the product.
Where multiple pieces of ironmongery are supplied, exact uniformity between items, batches, product lines, finishes, or replacement items cannot be guaranteed. Clients are encouraged to order matching sets, paired items, replacement components, and related hardware at the same time where finish consistency is important.
All ironmongery and hardware must be inspected before installation, fitting, drilling, cutting, alteration, or use. Once ironmongery has been installed, fitted, drilled, adjusted, used, cleaned, chemically treated, or otherwise altered, it cannot be returned, exchanged, rejected, or replaced unless Uniqoncept Ltd confirms in writing that the issue is a proven manufacturing defect unrelated to installation, handling, use, maintenance, or site conditions.
The Client is responsible for ensuring that all ironmongery is suitable for the intended door, frame, opening, environment, fixing method, security requirement, fire rating, building regulation requirement, use level, and finish expectation before order confirmation and before installation. Uniqoncept Ltd shall not be responsible for suitability issues caused by incorrect selection, incomplete information, third-party specification, site conditions, incompatible products, or installation by others.
Ironmongery must be installed by a competent installer using suitable fixings, correct tools, appropriate pilot holes, careful handling, and the relevant manufacturer’s installation guidance. Incorrect fixing, over-tightening, misalignment, unsuitable drilling, forced fitting, use on unsuitable doors or frames, or damage caused during installation may void any applicable warranty.
All ironmongery, whether living finish or otherwise, must be maintained in accordance with the relevant manufacturer’s care and maintenance instructions. The Client is responsible for obtaining, reading, and following the applicable guidance for the specific finish supplied.
Abrasive pads, harsh chemicals, acidic cleaners, alkaline cleaners, solvent-based cleaners, bleach, descalers, metal polishes, aggressive cloths, abrasive compounds, and unsuitable cleaning products must not be used unless expressly approved by the manufacturer. Incorrect cleaning, polishing, maintenance, or handling may cause staining, corrosion, dulling, discolouration, coating failure, surface damage, accelerated patination, or permanent alteration of the finish.
Ironmongery installed in coastal, humid, exposed, high-use, commercial, bathroom, kitchen, external, or chemically sensitive environments may require increased maintenance and may age, corrode, tarnish, dull, or change appearance more quickly. The Client is responsible for ensuring that the selected finish and product are suitable for the intended environment before order confirmation.
Uniqoncept Ltd accepts no responsibility for natural patination, ageing, handling marks, environmental change, finish development, corrosion caused by unsuitable environments, or issues arising from incorrect installation, third-party handling, improper cleaning, lack of maintenance, unsuitable product selection, or failure to follow manufacturer guidance. Any such issue may invalidate any applicable warranty and any remedial cost shall be the Client’s responsibility.
MAINTENANCE
Regular maintenance is essential to preserve the appearance, performance, safety, and lifespan of all products supplied by Uniqoncept Ltd. The Client must routinely inspect and maintain the goods in accordance with these Terms, any product-specific guidance, and any manufacturer’s instructions relevant to the material, finish, component, environment, and intended use.
Maintenance may include regular visual inspection, gentle cleaning, checking fixings, checking operation, checking seals, checking finishes, checking for water ingress, checking for movement, lubricating suitable moving parts where recommended, and reapplying approved finishes, oils, stains, sealants, waxes, protective coatings, or treatments where required by the relevant product or manufacturer guidance.
The frequency and type of maintenance required may vary depending on product type, material, finish, location, exposure, humidity, temperature, ventilation, sunlight, use level, cleaning products, installation conditions, and surrounding environment. External, coastal, humid, high-use, commercial, bathroom, kitchen, or exposed locations may require more frequent inspection and maintenance.
Failure to carry out appropriate maintenance, use suitable cleaning products, protect goods from unsuitable conditions, or follow the relevant care and manufacturer guidance may invalidate any applicable warranty. Uniqoncept Ltd shall not be responsible for damage, deterioration, corrosion, staining, movement, fading, finish failure, operational issues, or remedial costs caused by lack of maintenance, incorrect maintenance, unsuitable cleaning, environmental exposure, third-party handling, or misuse.
WARRANTY COVERAGE
Uniqoncept Ltd provides a twelve (12) month warranty on products manufactured directly by Uniqoncept Ltd, beginning from the date of delivery, collection, dispatch release, or installation by Uniqoncept Ltd, whichever occurs first, provided the goods have been paid for in full. This warranty covers proven manufacturing defects only and does not cover damage, deterioration, movement, finish change, wear, misuse, unsuitable conditions, installation issues, or maintenance failures.
Components, fittings, ironmongery, appliances, accessories, materials, finishes, and products supplied or manufactured by third-party brandsare not covered by Uniqoncept Ltd’s own manufacturing warranty. Such items are covered only by the original manufacturer’s warranty, where applicable. Uniqoncept Ltd may assist the Client as a point of contact for a manufacturer warranty claim, but any decision, repair, replacement, refund, compensation, or limitation will remain subject to the relevant manufacturer’s warranty terms and assessment.
WARRANTY EXCLUSIONS
The warranty does not cover damage or issues caused by impact, scratches, abrasion, accidental damage, misuse, abuse, neglect, incorrect cleaning, incorrect maintenance, unsuitable storage, unsuitable environmental conditions, excessive humidity, excessive heat, damp, water ingress, direct weather exposure, UV exposure, chemical exposure, third-party handling, unauthorised alteration, incorrect installation, or normal wear and tear.
The warranty does not cover installation, fitting, adjustment, alignment, trimming, sealing, finishing, decorating, site preparation, or remedial work carried out by external trades, contractors, installers, decorators, builders, carpenters, or any party not expressly approved in writing by Uniqoncept Ltd. Any issue caused by third-party workmanship or site conditions shall be the Client’s responsibility.
External timber doors, wooden front doors, external joinery, and exposed external components are excluded from warranty where they are not installed under suitable protection, such as a roof canopy, porch, recessed opening, or other weather protection sufficient to reduce direct rain, standing water, strong sunlight, and severe weather exposure. If suitable protection is not present, any applicable warranty may be void.
PAINTED GOODS – CURING PERIOD
Painted, lacquered, coated, or finished goods may require a curing period before the finish reaches full hardness and chemical resistance. Unless otherwise stated in writing, painted products require a curing period of up to ninety (90) days. During this period, surfaces may be handled with care, but chemical cleaners, abrasive cleaning products, solvents, harsh cloths, adhesive tapes, impact, rubbing, polishing, or aggressive cleaning must not be used. Damage caused during the curing period by unsuitable cleaning, handling, contact, storage, installation, or use is not covered by warranty.
MAINTENANCE REQUIREMENT
For warranty coverage to remain valid, the Client must follow all care, storage, handling, finishing, installation, inspection, cleaning, and maintenance requirements set out in these Terms, any written product guidance, and any applicable manufacturer’s instructions. Failure to follow those requirements may void the warranty.
WARRANTY ASSESSMENT
If a warranty claim is submitted, Uniqoncept Ltd may request photographs, videos, order details, maintenance information, installation details, product condition evidence, site information, and any other information reasonably required to assess the claim. Uniqoncept Ltd may arrange inspection by a specialist technician, repair specialist, supplier representative, or other suitable professional where appropriate.
If, following assessment, the issue is found not to be a manufacturing defect covered by warranty, the Client shall be responsible for the cost of the inspection, technician visit, call-out, travel, investigation, and any remedial work. Any non-warranty repair, replacement, adjustment, refinishing, reinstallation, or remedial work will be quoted separately and must be approved and paid for before work proceeds.
WARRANTY ACTIVATION
Warranty coverage applies only to goods that have been paid for in full. Unless otherwise stated in writing, the warranty period begins on the date the goods are delivered, collected, dispatched, released, or installed by Uniqoncept Ltd, whichever occurs first.
INSTALLATION
Installation services will be provided only where expressly included in the written quotation, invoice, order confirmation, or approved specification. Installation pricing is based on continuous work during normal working hours and assumes that the site is fully prepared, accessible, safe, and ready for fitting when Uniqoncept Ltd’s operatives or approved installers attend.
If installation is delayed, interrupted, rendered inefficient, or cannot proceed due to denied access, waiting time, site unreadiness, unsafe conditions, missing information, incorrect openings, unavailable goods, lack of parking, other trades, or any circumstance not caused by Uniqoncept Ltd, additional charges may apply for waiting time, return visits, accommodation, travel, rescheduling, administration, or wasted labour.
The Client must ensure that suitable access, parking, permits, loading arrangements, working space, power supply, lighting, site welfare, and safe conditions are available throughout the installation. Any parking, permit, congestion, toll, access, lift-booking, accommodation, or site-related charges are the Client’s responsibility unless expressly included in writing.
Unless expressly agreed in writing, the Client is responsible for removing personal belongings, protecting surrounding areas, clearing rubbish, providing a clean and clear work area, and ensuring that no other trades or persons interfere with the installation area during fitting.
Uniqoncept Ltd will install goods only into openings, structures, walls, frames, floors, thresholds, and surrounding areas that are suitably prepared, structurally sound, accessible, dry, safe, level where required, and within the correct tolerances for the products supplied. If installation cannot proceed because the site, opening, structure, tolerances, access, services, or surrounding conditions are unsuitable, the full quoted installation cost may remain payable and additional charges may apply for any return visit or remedial attendance.
Any adjustment, alteration, preparation, making good, structural work, electrical work, alarm work, plumbing work, decoration, plastering, mastic work, filling, or modification required to make the site suitable for installation is the Client’s responsibility unless expressly included in the written quotation. Upon completion, Uniqoncept Ltd may demonstrate the basic operation and adjustment of the installed product where applicable.
Further adjustment visits, return visits, snagging visits, or attendance after completion may be chargeable unless Uniqoncept Ltd accepts in writing that the issue is its responsibility. Any such visit may be subject to a call-out charge, travel charge, labour charge, parking charge, accommodation charge, or other reasonable cost depending on site location and the nature of the request.
At the end of the installation, the fitter, installer, or Uniqoncept Ltd representative may provide the Client or the Client’s authorised representative with a completion sign-off sheet. The Client or authorised representative must inspect the installation before signing and must record any visible issue, incomplete item, damage, defect, snagging point, concern, or complaint on the sign-off sheet before the installer leaves site. By signing the completion sign-off sheet without noting any issue, the Client confirms that the installation has been completed in full, that the fitted goods have been demonstrated where applicable, and that there are no visible outstanding complaints, defects, damage, or unresolved installation issues at the time of sign-off.
If the Client or authorised representative is unavailable, refuses to sign, leaves site, or fails to inspect the works when reasonably requested, Uniqoncept Ltd may record the installation as completed based on the installer’s completion notes, photographs, videos, or other reasonable evidence. Failure or refusal to sign shall not by itself prevent the installation from being treated as completed where the works have been carried out substantially in accordance with the confirmed order documents.
EXTERNAL FITTING GUIDELINES
Where external door fitting is included in the written quotation or order confirmation, installation will be carried out in accordance with the confirmed specification and reasonable site conditions. Unless otherwise agreed in writing, the frame may be recessed approximately 10 mm back from the face of the brickwork or positioned to match the existing framework, subject to the condition, level, squareness, and suitability of the opening.
Installation tolerances are subject to the existing aperture and surrounding structure. Where the aperture is not square, level, plumb, structurally suitable, or within the agreed specification, Uniqoncept Ltd may not be able to achieve standard tolerances without additional building, preparation, or remedial work, which shall be the Client’s responsibility unless expressly included in writing.
The Client must ensure that all personal belongings are removed from the work area, a clear working space of at least 2 metres around the aperture is available, safe access is provided to bring products to the point of installation, and no other tradespersons work in or obstruct the installation area during fitting.
The Client must provide suitable parking permits, access arrangements, a power supply within 3 metres of the worksite, adequate lighting, and, where required due to weather, a dry and covered working or storage area. All planning permissions, building permissions, landlord approvals, structural approvals, and other consents required for the installation are the Client’s responsibility unless expressly included in writing.
All ironmongery, accessories, special components, and required site-supplied items must be available on site before the fitting start date. Doorbells, alarms, sensors, access-control devices, and similar items will be positioned only in accordance with the Client’s confirmed requirements, but electrical connection, reconnection, wiring, programming, alarm work, or specialist testing is not included unless expressly stated in writing.
Unless expressly included in the written quotation, installation does not include creating new openings, altering existing openings, structural work, building work, electrical work, alarm work, plumbing work, making good, decorating, plastering, repairing old hinge or latch cut-outs, repairing surrounding brickwork or masonry, applying internal mastic, or applying external mastic or filling to gaps exceeding 10 mm.
Where finishing trim is provided, installation will be to the exterior only unless expressly agreed otherwise in writing. Door stops may be reused where practical or replaced only where included in the installation package. Uniqoncept Ltd shall not be responsible for damage caused by removal of existing architraves, skirting boards, frames, trims, sealants, fixings, or surrounding finishes unless caused by proven negligence.
For external doors, once installation has commenced on one opening, that installation must be completed before work starts on the next opening, unless Uniqoncept Ltd considers it reasonable or necessary to vary the sequence due to site conditions, weather, safety, access, or product requirements. Weather conditions, unsafe conditions, unavailable access, incomplete preparation, or unsuitable openings may delay or suspend installation and may result in additional charges.
The Client must ensure that children, pets, visitors, residents, tenants, and other persons are kept away from the installation area and properly supervised throughout the works. Uniqoncept Ltd shall not be responsible for injury, disruption, delay, or damage caused by unauthorised access to the work area, inadequate supervision, interference by others, or failure to follow site safety instructions.
RESPONSIBILITY
Uniqoncept Ltd and its operatives will take reasonable care when carrying out work, delivery, survey, or installation services. However, the Client remains responsible for protecting the property, contents, existing finishes, décor, flooring, furniture, personal belongings, surrounding areas, and the work of other trades before and during attendance by Uniqoncept Ltd, its subcontractors, couriers, installers, surveyors, or representatives.
Uniqoncept Ltd shall not be responsible for indirect, consequential, special, or economic losses, including loss of profit, loss of opportunity, contractual penalties, administrative expenses, third-party charges, contractor costs, storage costs, accommodation, travel, business interruption, or obligations owed by the Client to third parties arising from delay, defect, rescheduling, failed delivery, failed installation, shortage, or any issue with goods or services, except where such liability cannot lawfully be excluded.
The Client is responsible for arranging suitable insurance for property, contents, site risks, third-party works, business interruption, project delays, and any other risk not expressly accepted by Uniqoncept Ltd in writing. Claims of shortage, delay, damage, defect, dispute, inspection issue, or warranty assessment do not entitle the Client to withhold, delay, set off, or reduce payment for goods or services supplied, except where required by law or expressly agreed in writing by Uniqoncept Ltd.
Goods and materials supplied by Uniqoncept Ltd are supplied in accordance with the written descriptions, specifications, drawings, quotations, invoices, order confirmations, and approved order documents applicable to the order. No warranty or representation is given that goods will match preliminary sketches, customer drawings, website images, brochure images, catalogue illustrations, samples, mood boards, informal discussions, or other visual representations unless expressly included in the confirmed written order documents.
Where Uniqoncept Ltd provides estimates, calculations, quantities, schedules, or measurements based on drawings, bills of quantities, specifications, site information, photographs, plans, or measurements supplied by the Client or third parties, such information will be prepared with reasonable care. However, Uniqoncept Ltd shall not be responsible for inaccuracies, omissions, unsuitable quantities, miscalculations, or consequences arising from incorrect, incomplete, outdated, or misleading information supplied by the Client or third parties.
Goods manufactured, supplied, altered, configured, or procured to the Client’s design, specification, drawing, measurement, instruction, plan, or supplied information are produced in reliance on that information and without any warranty as to suitability, performance, compliance, or fitness for the Client’s intended purpose unless expressly confirmed in writing by Uniqoncept Ltd.
The Client shall indemnify Uniqoncept Ltd against all reasonable claims, costs, expenses, losses, liabilities, damages, proceedings, or demands arising from designs, specifications, drawings, instructions, intellectual property, plans, measurements, materials, or information supplied, approved, or required by the Client, including any alleged infringement of patents, copyright, trademarks, design rights, confidential information, or other third-party rights.
The Client is responsible for checking and confirming the accuracy, completeness, suitability, and quantity of all specifications, drawings, schedules, finishes, colours, dimensions, measurements, site information, and product selections before placing or confirming an order. Uniqoncept Ltd will not accept responsibility for errors, omissions, unsuitable selections, or additional costs resulting from incorrect or incomplete information supplied, approved, or accepted by the Client.
The Client acknowledges that they are responsible for understanding the nature, characteristics, handling requirements, installation requirements, maintenance requirements, limitations, risks, and suitability of the goods ordered, including any risks associated with their use, misuse, installation, alteration, storage, finishing, cleaning, or environment.
The Client must not rely on advice, recommendations, comments, drawings, estimates, images, or representations made verbally or informally by Uniqoncept Ltd staff, suppliers, contractors, or representatives unless confirmed in writing by Uniqoncept Ltd and expressly included in the relevant order documents or written variation.
Where goods, materials, components, finishes, services, or specialist items are sourced from third-party suppliers, manufacturers, couriers, subcontractors, or service providers, any warranties, exclusions, restrictions, limitations, lead times, tolerances, standards, or liability limits imposed by those third parties may apply to the Client to the same extent as they apply to Uniqoncept Ltd.
If materials are ordered to a specific grade, classification, specification, finish, standard, or technical requirement, Uniqoncept Ltd does not guarantee that such grade, classification, specification, finish, standard, or technical requirement will be suitable for the Client’s intended application unless suitability is expressly confirmed in writing. Responsibility for ensuring material suitability, regulatory compliance, site suitability, and intended-use suitability remains with the Client.
ENFORCEABILITY, DISPUTE RESOLUTION AND JURISDICTION
ENFORCEABILITY
If any provision of these Terms is found by a court, tribunal, arbitrator, or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as modified or severed to the minimum extent necessary. The remaining provisions shall continue in full force and effect.
DISPUTE RESOLUTION AND ARBITRATION
If any dispute, question, or difference arises between Uniqoncept Ltd and the Client in connection with an order, contract, goods, services, payment, delivery, installation, warranty, or these Terms, either party may give written notice to the other setting out the nature of the dispute and requesting a meeting or written discussion to attempt to resolve the matter in good faith.
If the dispute is not resolved within thirty (30) calendar days of written notice, either party may refer the matter to arbitration unless the parties agree in writing to use mediation, negotiation, expert determination, court proceedings, or another dispute resolution process.
Where arbitration is used, the arbitrator shall be agreed by both parties in writing. If the parties cannot agree on an arbitrator within one (1) calendar month, either party may request appointment of an arbitrator by the President of the Chartered Institute of Arbitrators, or any successor body performing a similar function.
Any arbitration shall be conducted in accordance with the Arbitration Act 1996 or any statutory amendment, replacement, or re-enactment in force at the relevant time. Nothing in this clause prevents either party from seeking urgent injunctive relief, debt recovery, enforcement action, or any remedy that cannot lawfully be excluded from the courts.
GOVERNING LAW AND JURISDICTION
These Terms, any quotation, order, contract, goods, services, dispute, and any non-contractual obligations arising from or connected with them shall be governed by and interpreted in accordance with the laws of England and Wales.
Subject to any agreed arbitration process and any mandatory consumer rights that cannot lawfully be excluded, Uniqoncept Ltd and the Client agree that the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising from or connected with these Terms, any order, contract, goods, or services.
COMPANY INFORMATION
Uniqoncept Limited. Registered Office: 1 Rowes Yard, Manston, Kent, CT12 5FA.
UNIQONCEPT
HIGHEST QUALITY
Utilizing many years of experience, we put special emphasis on the quality of our products. We create interiors for several generations, with a guarantee of high quality while maintaining the functionality and aesthetics of all used systems.
VISIONARY DESIGN
We use unconventional design combining materials in an innovative way and original solutions. Every day in our workshop, we are looking for new solutions and designs that set us apart from the competition. The original design has been repeatedly recognized by specialists and experts in our industry.
COMPREHENSIVE SERVICE
We provide our customers comprehensive service and advice at the highest level. From the design through the choice of materials and finishes, and ending with the installation, we prove that the needs of our customers are the most important for us.